Executive Experience Consultant

About the role

The HQ Innovation Center at ServiceNow is looking for an Executive Experience Consultant to lead high-stakes executive briefings and help transform the way Fortune 500 leaders engage with the company. This role requires a unique blend of design, influence, and relationship-building skills.

Responsibilities

• Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns with customer transformation goals.
• Influence & Inspire Change: Shift organizational mindsets from legacy briefings to an innovation-led, facilitator-driven model, inspiring enthusiasm and driving adoption of new strategies among stakeholders.
• Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams, serving as a trusted advisor balancing customer needs with ServiceNow's strategic priorities.
• Industry-Aligned Advisory: Develop a deep understanding of sector-specific challenges and opportunities, synthesizing insights to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
• Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment, anticipating challenges, addressing risks proactively, and adapting seamlessly as priorities shift.
• Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner, not a vendor.
• Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications

• 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
• Proven ability to influence stakeholders at all levels, including sales teams, senior executives, and cross-functional partners.
• Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
• Strong program and project management capabilities, with attention to detail and a commitment to excellence.
• Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
• A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.
• Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.

Benefits

Base pay range: $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Additional benefits include health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export license or other approval from government authorities for certain individuals.