Experience Consultant

Responsibilities

• Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents;
• Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value-based offer that focuses on the customer’s intentions;
• Maintain sales goals as set by management;
• Engage our customer base by actively promoting our products and services across the brand through sending emails and making outbound call campaigns, building on the lifetime value of our customer base driving incremental revenue;
• Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process;
• Maintains customer records and preferences in the company’s Customer Relationship Management (CRM) system;
• Makes reservations in our Property Management System (PMS) and other tools for tracking and trend reporting;
• Creates accurate reservations for Tucson, Lenox and Woodside by inputting data for reservations into our property management computer system using specific coding in multiple fields;
• Ensures appropriate information is updated and maintained for the customer.

Qualifications

• 1-2 years of experience required in same or similar field;
• Highschool diploma required, associate degree or two year equivalent specialized training required;
• Must have valid driver's license with an acceptable driving history.