Consultant - Experience

About the role

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve.

Responsibilities

• Execute comprehensive multichannel strategy projects for public sector clients, with rigorous project management demonstrating strategic thinking and delivering complex client-facing initiatives.
• Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis.
• Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks and more.
• Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors.
• Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices.
• Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared and proactive.
• Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.
• Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
• Guide and mentor junior team members in project execution.
• Shape the client strategy.
• Put forward product enhancements based on client need.

Requirements

Experience/Credentials:

• 2-3 years of direct client-serving roles with proven experience in digital strategy, user experience, and strategic project management in government or public sector contexts.
• Advanced proficiency in human-centered design principles, demonstrating applied strategic thinking through comprehensive user experience methodologies including journey mapping, persona development, and research-driven content strategy.
• Proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing.
• Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
• Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
• Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.
• Enlist internal stakeholders to help navigate client relationships.
• Be flexible in a changing work environment and work well under pressure.
• Consistently perform against simultaneous projects in a fast-paced environment.
• Experience and/or enthusiasm for working with government.
• Passionate about public service, citizen engagement and all things digital.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.

Qualifications

Education:

• Advanced degree in fields such as communication, public relations, marketing, or related fields preferred.

Skills

Skills:

• Advanced proficiency in human-centered design principles.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.
• Enlist internal stakeholders to help navigate client relationships.
• Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
• Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts.
• Strong written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
• Experience working with government and public sector contexts.
• Passionate about public service, citizen engagement and all things digital.
• Flexibility in a changing work environment and work well under pressure.
• Consistently perform against simultaneous projects in a fast-paced environment.
• Experience and/or enthusiasm for working with government.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.

Benefits

At Granicus, we offer a competitive benefits package including health insurance, retirement savings plan, paid time off, and more. We also provide opportunities for professional development and growth within the company.

Pay

USD $64,000.00 - USD $86,000.00 /Yr.

Schedule

This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.

About Us

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices and perspectives, regular virtual team-building activities, and a commitment to fostering a supportive and respectful workplace.