Executive Director Operations & Patient Finance

Patient Financial Services

Responsible for directing all patient financial functions including Billing, AR Management, Collections, Denials, Payment Review, Cash Posting / Refunds, Call Center, Customer Service, and Revenue Relations.

Provides direction and leadership to assure support and accomplishment of the health system’s patient account functions, through well-organized, efficient, and effective patient account processes.

Leading People

Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally.

Delegates responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility.

Manages and resolves conflicts and disagreements in a constructive manner.

Leading Change

Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals.

Establishes an organizational vision and implements it in a continuously changing environment.

Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles.

Deals effectively with pressure and remains optimistic and persistent, even under adversity.

Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization.

Capitalizes on opportunities and manages risks.

Takes a long-term view and builds a shared vision with others.

Results Driven

Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited or solutions produce unfavorable results.

Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services.

Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches.