Director-Executive Patient Financial Experience

About the role

The Executive Director of Patient Financial Experience provides strategic leadership for the Revenue Cycle’s Patient Access Service Center (PASC) and Patient Receivables departments. By improving overall operational effectiveness and service to NGHS customers in planning, operations, and the execution of best-in-class initiatives, this leader elevates the overall level of Revenue Cycle service delivered to patients.

Responsibilities

• Define and communicate the roadmap for Patient Financial Experience—establishing system-wide service standards, policies and procedures.
• Drive initiatives that improve speed-to-appointment, reduce scheduling complexity, and ensure accurate, complete, and compliant patient preauthorization to support optimal reimbursement and minimize downstream denials.
• Improve billing accuracy, timeliness, and clarity to reduce avoidable rework and enhance patient confidence in financial statements and payment options, contributing to stronger patient receivable performance.
• Oversee all centralized Patient Financial Experience functions including physician and hospital post discharge customer service, patient liabilities, and financial assistance programs.
• Implement strategies that increase pre-service collections while maintaining a compassionate and patient-first approach, improving net revenue recovery for all elective hospital-based procedure along with self-pay patient receivables.
• Drive strategic oversight of patient billing operations, improving efficiency, process consistency, and the overall patient financial experience.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not met.
• Standardize operating models across by designing standard work, training curricula, and performance matrices that reduce variation, improve quality, and strengthen frontline execution.
• Lead the development, implementation, and monthly review of KPIs for all Patient Financial Experience functions across hospital-based and centralized operations.
• Oversee performance measurement and reporting, and ensure timely action plans are executed when targets are not