Executive Director of Support Operations

Qualifications

Education: Master’s degree in public administration or business administration is required. Educational background in operational management, logistics and/or project management is preferred. Educational requirement may be waived based upon ten (10) or more years of significant, job-related experience, training and bachelor’s degree in a related field.

Experience: Minimum ten (10) years of progressive, hands-on, operational management experience with direct supervision of three (3) or more supervisory leaders is required. Should have demonstrated experience leading and managing decentralized and distributed service-support operation(s) across a large, urban area. Experienced-based knowledge of logistics planning, budget process and operational management is required. Experience with preK-12 school operations (within transportation, security and/or nutrition,) is preferred.

Essential Functions

• Provides vision, leadership, direction and expertise to support the success, requirements and needs for the offices of: 1) School Nutrition Services; 2) Safety and Security Services; and 3) Pupil Transportation and Fleet Management;
• Ensures that each respective office have processes that are effective, promote cost savings and ensure quality controls;
• Collaborate with department directors and senior staff to develop and execute budget tracking and reporting systems;
• Oversees operations for support operation offices to meet time, cost, and educational objectives with a customer-service focus;
• Communicates on-time and effectively on projects and programs to the school division and community;
• Coverage of stakeholder involvement in the planning, implementation, and evaluation of the major nutrition, security and transportation initiatives and projects;
• Serve and participate on respective committees, task forces and ad-hoc groups with school, city, governmental and business partners;
• Ensure compliance with all procurement requirements per board policy, administrative regulations and directives and legal code.

Other Functions

• Supervises and evaluates assigned administrative, managerial, professional and support staff;
• Advise and inform the Superintendent, Chief Operating Officer, division administrators and School Board on support operational issues;
• Participates in on-going training to enhance knowledge of state-of-the-art operational advances;
• Prepare reports per school division, local, state and federal requirements.

Knowledge, Skill And Abilities

• Must have knowledge of software, spreadsheets and word-processing for project management;
• Must be skilled in working with an urban, economically-diverse, multi-cultural community;
• Must have the ability to take initiative, accept responsibility and be held accountable; motivate staff and develop teamwork; deliver high quality customer service to stakeholders; and maintain effective working relationships with various stakeholders (staff, administrators, students, parents, outside agencies, business and community groups, and the public).