Director of Operational Support

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Direct and manage Credentialing, Authorizations, and VOBE teams to achieve departmental goals
• Provide strategic guidance and operational support to ensure efficiency and compliance
• Develop and streamline processes and procedures to enhance operations
• Oversee multisite credentialing processes for providers and facilities
• Ensure credentialing timelines are met and maintain accurate records
• Monitor and optimize workflows for prior authorizations and benefit verifications
• Maintain adherence to regulatory and payer requirements

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field (Master’s preferred)
• 5–7 years of experience in healthcare operations, credentialing, and authorizations
• Proven experience with multi-site credentialing processes
• Prior experience managing benefit verification and authorization teams is strongly preferred
• Strong leadership skills and understanding of compliance regulations

Benefits

• Opportunity to shape operational processes in a critical leadership role
• Comprehensive oversight across multiple sites, enhancing career growth potential
• Collaboration with executive leadership and field teams for impactful decision-making
• Focus on process improvement and quality assurance for professional development

Pay

$110,000 – $130,000 annually