Executive Director of Clinic Growth and Operations

Position Summary

Current opening: One Full-time position
Executive Director of Clinic Growth and Operations for PVHC is responsible for providing leadership within a physician multispecialty clinic and branch clinic operations within designated region.

Essential Functions

• Develops objectives, policies, and procedures for clinic practices within the assigned locations/facilities and maintains the standards, customer relations and medical group practice.
• Develops and oversees the medical group clinical practice to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Powell Valley Healthcare. Responsible for promotion of, and adherence to, the elements of the Code of Conduct and compliance program.
• Maintains operational effectiveness, emphasizing cost containment and enhancing patient access, and increasing patient encounters without compromising quality of care or patient safety.
• Works collaboratively with the Finance Department to develop, implement, and maintain a realistic, cost-effective annual budget.
• Implements and monitors process improvement principles to assess and improve the quality of the service/care provided within the service areas.
• Partners with clinical leadership, physicians, and department heads to translate new program concepts into operational, scalable service offerings.
• Ensures clinic(s) comply with all legal, regulatory and/or accreditation standards or guidelines and ensures quality of care standards and evidence-based practices are adhered to.
• Participates as an engaged and aware leader relating to management of staff members and facilitating mediation practices when needed to help solve problems quickly.
• Utilizes appropriate Centers of Excellence to help provide support and services to maximize effectiveness of clinic operations.
• Develops and executes business plans, pro formas, and implementation timelines for new clinic openings, service line expansions, and program launches.
• Leads the design, development, and implementation of new clinical programs and service lines to expand the organization’s care delivery footprint and market presence.
• Identifies, evaluates, and prioritizes growth opportunities across existing and emerging service lines based on market demand, financial viability, and alignment with organizational strategy.
• Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Develops and maintains community relationships as it relates to the continuum of care.
• Promotes the value of health care provided by the organization by creating effective public relations programs to differentiate and promote the services provided.
• Supports community education and awareness by conducting public education programs, participation in health fairs and other events.
• Works collaboratively and effectively with other healthcare professionals and businesses within the organization.
• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
• Oversees ongoing business intelligence and information needs for the clinical practice by querying involved users and evaluating the information systems capabilities to improve business performance.
• Directs effective implementation plans, information systems maintenance, and provides access to training resources to continually improve performance.
• Partners with other leaders to develop, retain, recruit, and lead a talented team committed to accomplishing the goals and objectives of the organization.
• Adheres to administrative policies and procedures relating to human resource management.
• Conducts assessments for expansion and/or replacement of physicians/advanced practitioners.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization and within the community. Builds an environment of shared commitment to the organization goals and responsibility to achieve quality outcomes.
• Manages budget and fiscal controls to maintain equitable and sustainable budgeting practices.
• Successfully works independently without immediate supervision or oversight.
• Able to perform responsibilities with frequent interruptions and competing priorities.

Knowledge, Education and Experience Required

• Bachelor’s degree in healthcare, Finance, Business or related field. (Required)
• Master of Health Administration, Master of Business Administration or related field. (Preferred)
• 3-5 years of successful experience working as a director or leader in a multispecialty medical practice or related experience.
• Demonstrated management/leadership and program management skills related to the above tasks, knowledge, skills, and abilities.
• Certified Medical Practice Executive (CMPE) or Fellow of the American College of Medical Practice Executives (FACMPE) in the American College of Medical Practice Executives
• Advanced knowledge of, and ability to work with, Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)
• Regulatory, legal and accreditation standards applicable to areas of responsibility
• Business and management principles
• Healthcare administration, administrative practices, environments and trends
• Information systems specific to healthcare
• Regulatory and Patient safety standards
• Effective customer service techniques
• Budgeting and fiscal controls
• Finances, budgeting and accounting principles and practices
• Effective human resources management theories and practices
• Change management theories and principles
• Reimbursement methodologies
• Comprehensive medical group practice management

Skills and Abilities Required

• Excellent and advanced verbal and written communication skills are necessary to communicate effectively with a large and diverse group and stakeholders
• Establishing effective and collaborative relationships with patients, staff, public, community members, physician staff and other members of the team
• Detail oriented and skill in the execution of projects and assignments
• Effective application of progressive leadership and management skills and principles
• Communicate clearly and effectively, both verbal and written
• Identifying problems and researching and recommending solutions
• Effective conflict resolution processes and procedures
• Data gathering and analysis for compiling reports/information and project coordination
• Composing business correspondence, reports and forms
• Organization, prioritization, and time management
• Diverse negotiation and planning skills to work with varied practice specialties
• Adhering to human resource management policies, procedures, and guidelines
• Meticulous focus on the financial process improvement and optimizing operations
• Demonstrate and emulate leadership and empowerment principles
• Work effectively and systematically in a fast-paced environment
• Manage multiple and competing demands on a regular basis
• Position requires high degree of integrity and confidentiality
• Establish and maintain effective and collaborative working relationships
• Become attuned to the local community and the health system facilities
• Respond calmly and effectively in emergent or difficult situations
• Maintain flexibility to adapt to a variety of work load assignments
• Interpret policies and procedures; identify non-compliance and take appropriate action
• Utilize time management concepts to maximize time effectively and efficiently
• Successfully work independently without immediate supervision or oversight
• Able to perform responsibilities with frequent interruptions and competing priorities