Executive Director-Lab, Imaging & Vision Services

About the role

The Executive Director reports to the Vice President of Ambulatory Operations (VPAO) and partners with the Senior Medical Director (SMD) dyad to provide strategic and administrative leadership for physicians, directors, managers, and staff delivering health‑care services within a defined service line. The role is accountable for implementing Kaiser Permanente strategies, promoting the clinical integration model, and improving financial, growth, and quality performance while fostering a culture of cost‑effective member care, customer service, team development, professionalism, innovation, and ethical behavior.

Responsibilities

• Strategic Direction: Lead development and execution of service‑line strategies and workplans; deliver and manage designated services and models to achieve breakthrough performance; stay abreast of health‑care and public‑policy trends; ensure compliance with administrative, legal, and regulatory requirements; manage strategies to reduce medical expense trends; represent Kaiser Permanente in the local community.
• Business Development: Partner with the Senior Medical Director and physician leaders to develop market strategies and growth partnerships; collaborate with product design teams on new insurance products; participate in network provider expansion and contract workgroups; identify and evaluate opportunities to grow enrollment, improve cost, quality, access, and service performance; maintain relationships with provider groups, hospitals, purchasers, and policymakers.
• Operations Management & Performance Improvement: Lead complex change‑management and improvement efforts related to access, service, clinical quality, safety, staff engagement, practice efficiency, and affordability; plan, organize, direct, and control operations of assigned areas; define, report, and optimize key performance indicators (KPIs); set market‑leading targets for access, service, and clinical quality; establish service‑line program standards, staffing models, metrics, dashboards, and training; create and manage the department budget, payroll, non‑payroll, and capital expenditures; oversee service and quality plans and equipment/capital programs.
• Operational Excellence: Assist VPAO in strategic leadership to ensure equitable resource distribution, high‑quality, cost‑effective care, and efficient staff management; develop and oversee services that optimize system, operations, and facility resources; implement productivity improvement tools and utilization management; facilitate rapid adoption of best practices; develop inter‑departmental SLAs and care‑coordination processes.
• Staff Management & Engagement: Direct oversight of sub‑specialty leaders and programs; manage talent acquisition, training, performance assessments, and disciplinary actions; mentor operational managers and medical leaders; establish strategic partnerships with labor leaders; serve as point of contact for grievances and arbitrations; conduct senior‑leader rounding and ensure a supportive environment that promotes growth, communication, and job satisfaction.
• Leadership, Partnership, & Communication: Work effectively with physician dyad partners; embody Kaiser Permanente’s culture, mission, vision, and values; lead by example with integrity and transparency; guide the organization through change; promote open, effective communication among employees, physician leadership, and medical staff; engage directly with patients/customers for service recovery and advisory feedback.
• Other: Participate in community‑relations activities to enhance the organization’s image; represent Kaiser Permanente with business, government, labor, and health‑care leaders; perform other duties as assigned.

Requirements

• Minimum eight (8) years of relevant clinical and health‑care management experience, including managing clinical services in a complex, multi‑faceted setting and working with a large physician group practice through influence and collaboration.
• Extensive experience in a multispecialty medical‑group environment with successful collaborative business partnerships involving clinical, business, physician, and labor leaders.
• Strong executive communication skills for formal and informal presentations, large and small audiences, and written messaging.
• Knowledge of health‑care delivery systems, clinical care, regulatory requirements, health‑maintenance organizations, managed‑care environments, and integrated delivery models.
• Demonstrated abilities in strategy development, financial management, operations improvement, cost‑management initiatives, and performance‑metric accountability.
• Proven record of building positive relationships with providers, managers, and staff to strengthen engagement, quality, and service.
• Ability to constructively challenge established practices, lead improvement and change, and communicate effectively within a large, complex, diverse organization.
• Thorough understanding of legal, regulatory, ethical, managerial, and organizational standards of care for health‑care systems.
• Experience assessing programs, designing process changes, and implementing improvements to workflow and patient care.
• Experience integrating systems and services to maximize efficiency and support organizational mission and goals.
• Extensive financial planning and complex problem‑solving skills; ability to balance strategic development with day‑to‑day operational responsibilities.
• Demonstrated team‑building and organizational‑development skills; excellent problem‑solving and negotiating abilities.
• Ability to work effectively in a labor‑management/partnership environment.

Qualifications

• Bachelor’s degree in Health‑care, Business Administration, or a related field.
• License/Certification/Registration: N/A

Skills

• Executive‑level communication (oral and written) across diverse audiences.
• Strategic planning and execution.
• Financial analysis, budgeting, and fiscal responsibility.
• Operations improvement and change management.
• Performance‑metric development and accountability.
• Stakeholder engagement and partnership building.
• Team leadership, talent development, and staff engagement.
• Knowledge of health‑care regulations, compliance, and integrated delivery models.
• Problem solving, negotiation, and decision‑making.

Preferred Qualifications

• Proficiency with Kaiser Permanente’s integrated model, operations, and markets.
• Master’s degree (MPH, MPA, MBA, or related health‑care field).
• Experience developing performance metrics and maintaining accountability for member satisfaction, quality improvement, finance, and delivery‑system performance.

Pay

Salary range: $238,500 – $298,125 per year.

Schedule

Full‑time, 40 hours per week. Day shift, Monday‑Friday, 8:00 AM – 5:00 PM.

Location

Washington, Vancouver – Salmon Creek Medical/Dental Offices (onsite).