Director of Lab Services
Primary Function/General Purpose Of Position: The Director of Laboratory Services oversees all daily laboratory and compliance functions of the Bon Secours Mercy Health assigned region laboratory locations. The Regional Director of Laboratory, with the direction of the Executive Director Laboratory Services, Regional COO, and respective Lab Medical Directors, assumes responsibility for the development of long-term strategic and operational plans for all laboratory modalities at all sites. Manages human, financial, and capital resources; collaboratively works with nurse managers, physicians, and other professionals to implement and evaluate standards of patient care and organizational standards. Controls expenses and productivity for the laboratory and grows net revenue for laboratory services. Ensures proper education, training, and development of staff, availability of supplies, oversees quality improvement activities, and monitors job performance and competency.
Responsibilities
- Provides visionary leadership and strategic oversight to ensure the achievement of the BSMH mission and the living of its values by every member of the laboratory services, including exemplary patient and customer experience.
- Manages human, capital, and supply expenses for the laboratory in a manner consistent with BSMH’s plan.
- Provides planning, direction, and leadership to ensure regional outreach growth and competitiveness, effective 24-hour hospital operations, and effective outreach operations to grow net revenue for laboratory services.
- Utilizes human, financial, material, and environmental resources consistent with stewardship values and the strategic objectives of the organization. Identifies success factors and determines strategies for achievement.
- Monitors and evaluates quality of care in collaboration with medical director, Executive Director, managers, Regional COO, and BSMH's quality improvement program; takes corrective action when needed.
- Develops, recommends, and administers department operating and capital expense budgets and ensures that department(s) operates within budget; identifies and implements appropriate cost-effective measures on a continuous basis.
- Recommends the acquisition, use, and organization of available resources to ensure the provision of efficient laboratory services. Assumes responsibility for meeting stated financial goals.
- Ensures a safe working environment that is in compliance with all safety standards and disaster plans.
- Promotes and initiates performance improvement activities. Provides reports, recommendations, and action plans needed to meet goals, Joint Commission, CAP, and other required standards and regulations.
Requirements
- MLS Medical Lab Scientist Certification or MLT Medical Laboratory Technician Certification by a nationally recognized certification agency (preferably ASCP) (required).
- Bachelor’s Degree (required).
- Master’s in Education/Healthcare Administration or related field (preferred).
- 5+ years of experience in a leadership position in a laboratory tech environment (required).
Skills
- Keyboarding
- Microsoft Office
- Telephone Skills
- Office machine operations
- Lab information systems
- Ability to train staff
- Process improvement
- Budgeting
- Active Listening
- Ability to discern the thinking of others
- Service Orientation
- Verbal and Written communication
- Coordination
- Problem Solving
- Customer Service
- Leadership
- Mentoring
- Organization
- Time Management
- Hiring and onboarding
Working Conditions
- Periods of high stress and fluctuating workloads may occur.
- May be exposed to high noise levels and bright lights.
- May be exposed to limited hazardous substances or body fluids.
- May be exposed to human blood and other potentially infectious materials.
- May have periods of constant interruptions.
- Required to car travel to off-site locations, occasionally in adverse weather conditions.
- May occasionally be asked to work nights and/or weekends depending upon departmental priorities.
Physical Requirements
Physical Demands Frequency:
- Lifting/Carrying (0-50 lbs.): 34-66%
- Lifting/Carrying (50-100 lbs.): 0%
- Push/Pull (0-50 lbs.): 34-66%
- Push/Pull (50-100 lbs.): 0%
- Stoop, Kneel: 1-33%
- Crawling: 0%
- Climbing: 0%
- Balance: 1-33%
- Bending: 34-66%
Work Position Frequency:
- Sitting: 34-66%
- Walking: 67-100%
- Standing: 67-100%
Additional Physical Requirements/Hazards:
- Manual dexterity (eye/hand coordination)
- Perform shift work
- Hear alarms/telephone/audio recordings
- Reach above shoulder
- Repetitive arm/hand movements
- Finger Dexterity
- Color Vision
- Acuity – far
- Acuity – near
- Depth perception
- Use of Latex products
- Exposure to toxic/caustic/chemicals/detergents
- Exposure to moving mechanical parts
- Exposure to dust/fumes
- Exposure to potential electrical shock
- Exposure to x-ray/electromagnetic energy
- Exposure to high pitched noises
- Gaseous risk exposure
Patient Population
- Neonates (0-4 weeks)
- Infant (1-12 months)
- Pediatrics (1-12 years)
- Adolescents (13-17 years)
- Adults (18-64 years)
- Geriatrics (65 years and older)
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
Benefits may vary based on the market and employment status.