Executive Director, HR Shared Services

About the role

The Executive Director oversees the HR Shared Services Organization (HR SSO) which consists of several complex business units that deliver employment-related services (i.e., onboarding, reclassifications, salary changes, etc.) across multiple functional disciplines, providing outstanding customer service, accurate transactions/processing, and enhancing efficient business operations on both the Davis and Sacramento campuses.

Responsibilities

• Provide vision, leadership, planning and management for on-going cost-effective HR Shared Services to meet current and future business demands
• Establishes the quality plan and management mechanisms for Shared Services, monitors customer support, deliver quality, and consistently enhance customer service, satisfaction, and experience
• Facilitates quarterly meetings with the SSO Board and prepare/present the SSO budget to Board on an annual basis, recommending increases as appropriate and needed
• Determines strategic priorities and resource support requirements for the HR Shared Services Organization
• Develops and implements, monitors, and adjusts tiered support model and escalation path for issues requiring support outside of HR Shared Services
• Builds and maintains good working relationships with various stakeholders, including leaders across the campus community and HRBPS (HR Business Partners) to identify needs, close service gaps, and effectively resolve issues
• Provides leadership to UC Davis stakeholders and HR clients and partner with other HR teams on DEI efforts related to supporting employees via Shared Services
• Manages strategic relationships with University of California Office of the President, peers at other UC campuses, and other third-party providers who deliver HR services to UC Davis employees
• Creates a service delivery model to leverage in-house support and outsourced solutions
• Recommends solutions designed to improve operating efficiency of HR systems and processes
• Maintains quality assurance and service delivery performance metrics, recommend measures for improvements, identify key trends, including those related to HR programs, and work with HR leadership to review performance results and implement changes/solutions based on trends, identified gaps, and business needs to enhance performance
• Promotes integration of HR administrative tasks and services into Shared Services and executes programs in partnership with HR functional units; lead integration analysis and implementation projects
• Serves as business owner of the HR customer service portal (AggieService) and partner with product manager and the HR Technology team to set requirements, prioritize enhancements, and continuously improve system to support service delivery and provide outstanding client support
• Establishes and implements best practice operations standards and practices, including use of technology to improve efficiency and customer experience
• Standardizes and enforces standards as they pertain to the input, use and privacy of HR data, and the use of data for decision making
• Develops the performance measurement system and maintenance of service level agreements and key performance indicators, including synthesizing outcomes and preparing executive briefings on an ongoing basis and presenting for senior organization leaders and stakeholders
• Ensures operations program policy, procedures, and guidance are accurate, regularly updated, and communicated in alignment with HR communication strategy
• Establish and deploy digital HR service delivery strategy, integrated with UCPath, HRIS, and related workforce management systems

Qualifications

• Bachelor’s degree or equivalent experience in business administration, human resources, or any related field
• At least five years of experience leading a shared service organization
• Good working knowledge of employment laws and regulations
• Good working knowledge of ERPs and HR management information systems
• Outstanding communication skills (oral and written) with a diversity of situational communication styles and demonstrated high level of political acumen
• Proven track record of success in all aspects of shared services management in a cross-functional setting including but not limited to skilled in developing strategy, applying organizational development principles, problem solving, leading change, and leading business process improvement projects

Preferred Qualifications

• Master’s degree in business administration, human resources management, or any related field
• Good working knowledge of California employment laws and regulations
• Good working knowledge of UC systemwide personnel policies and UCPath (PeopleSoft ERP)
• Demonstrated ability to make sound decisions regarding hiring, evaluating, and development of subordinates
• Excellent leadership skills including collaboration, coaching, and developing subordinates; ability to build good working relationships
• In-depth understanding of how to collaboratively set and achieve meaningful goals
• Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively

Salary and Benefits

Full Salary Grade Range: $141,600 - $294,000
Salary Frequency: Annually, paid monthly, in arrears
Salary Grade: Grade 28
UC Job Title: HR MGR 3
UC Job Code: 000626
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100
Shift (Work Schedule): M-F 8-5
Location: Davis Campus; HAS – Rancho Cordova
Union Representation: 99 - Non-Represented (PPSM)
Benefits Eligible: Yes
This position is Hybrid.

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement