Executive Director - Enterprise Applications
Candescent · Greater Dothan · 2 wk ago
Information TechnologyFull-time
Key Responsibilities
- Oversee development, support, and optimization of Salesforce (SFDC), Zuora CPQ, NetSuite, Workday, and Concur systems.
- Ensure seamless integration across platforms using MuleSoft and maintain robust API connectivity.
- Drive enhancements and customizations in Salesforce and Zuora CPQ to support evolving business needs.
- Manage ERP and financial systems (NetSuite) and HR systems (Workday) for operational efficiency.
- Implement governance for expense management tools like Concur.
Strategic Leadership
- Define and execute the roadmap for application development and support aligned with business objectives.
- Partner with business stakeholders to identify opportunities for innovation and process improvement.
Application Development
- Oversee design, development, and deployment of enterprise applications (e.g., ERP, CRM, billing systems).
- Ensure adherence to software development best practices, including Agile and DevOps methodologies.
Application Support
- Establish and manage a global support model for critical applications, ensuring high availability and performance.
- Implement ITIL-based processes for incident, problem, and change management.
Governance & Compliance
- Enforce data security, regulatory compliance (e.g., SOX, GDPR), and vendor SLA adherence.
Team Leadership
- Lead and mentor a multi-disciplinary team of developers, architects, and support specialists.
- Foster a culture of collaboration, accountability, and continuous learning.
Financial & Vendor Management
- Manage budgets for application development and support initiatives.
- Negotiate and oversee relationships with third-party vendors and service providers.
Qualifications
- Bachelor’s or Master’s in Computer Science, Information Technology, or related field. Experience in lieu of education is acceptable.
- 10+ years in IT leadership roles, with significant experience in application development and enterprise support.
- Expertise in Salesforce (SFDC) configuration and administration.
- Hands-on experience with Zuora CPQ for subscription billing and pricing.
- Strong knowledge of NetSuite ERP and Workday HCM systems.
- Familiarity with Concur for travel and expense management.
- Proficiency in MuleSoft for API-led integrations across enterprise systems.
- Strong knowledge of application lifecycle management, cloud platforms (AWS/Azure), and integration frameworks.
- Familiarity with ITIL, Agile, and DevOps practices.
- Proven ability to lead large teams and manage complex, global projects.
- Excellent communication and stakeholder management skills.