Executive Director- Business Development

Overview

The Enterprise Seller is a complex deal creator and shaper that aligns to the prospect’s imperatives and solves business problems that span the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise and the development of productive relationships with key buyers and decision-makers at new clients.

Essential Functions/Core Responsibilities

• Proactively generates and builds new client relationships from qualification to close.
• Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations.
• Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement.
• Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company.
• Acts as an advisor and coach internally to develop win strategy through to close plan.
• Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
• Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
• Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
• Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
• Supports the Portfolio and Sector Leaders in the development of that sector strategy.
• Leverages exceptional communication skills to speak at forums both internally and externally.
• Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks.
• Maintains and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders.
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepares and delivers regular reports and updates to Leaders on sales performance and metrics.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor.
• Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals.
• Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
• Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to lead solution build processes and win strategy creation.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Self-starter and strong time management skills.
• Ability to work collaboratively within a team environment.

Pay

The base salary range for this position is $152,480- $196,600 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.

Application Information

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.