Executive Coach

About the role

This role is on-site in Atlanta, GA. Monday - Friday for the first 90 days, with hybrid eligibility after 90 days (Tues/Thurs remote) except during designated blackout periods and key workshop weeks.

Responsibilities

• Operate as the owner of your book of business, driving Crisp’s growth and stewarding each client relationship as a long-term revenue and impact investment.
• Confidently lead clients through high-stakes, time-sensitive situations (e.g., executive or key employee departures, operational breakdowns, unclear KPIs, leadership misalignment), balancing immediate triage with long-term strategic alignment.
• Demonstrated ability to deeply analyze P&Ls, identify margin and cost structure issues, and recommend concrete financial and operational changes.
• Operate with a “we over me” mindset, prioritizing what’s best for the client and Crisp over personal preference or convenience.
• Build and maintain trusted relationships with business owners, helping them translate vision into reality by identifying growth opportunities, setting clear financial goals, and mapping actionable strategies.
• Lead strategic coaching sessions that combine business insight, financial acumen, and operational guidance to drive tangible outcomes.
• Own and manage each client’s Strategic Growth Roadmap (“growth map”), adapting coaching focus to roadmap priorities and commitments made at workshops, focus retreats, and other Crisp events.
• Document coaching calls and provide clear, concise summaries outlining action items, key takeaways, and resources for continued growth.
• Identify operational, financial, and leadership blind spots and prescribe clear solutions to remove barriers to growth.
• Help clients integrate learnings from Crisp workshops and coaching content into their business practices - ensuring concepts are translated into action.
• Hold clients accountable to what they say they want to achieve, balancing empathy and tough love to drive real progress.
• Ensure clients fully engage with the Crisp Coach program - helping them maximize the return on their investment.
• Travel: open to ~2x/quarter client visits as needed (not a fixed cadence).

Requirements

• 5–8+ years of proven business leadership experience with a track record of driving growth and building strong teams - ideally within operations, finance, sales, or client success functions in businesses generating $5M - $100M+ in annual revenue.
• A strategic thinker who can spot opportunities for growth, identify operational and financial bottlenecks, and help business owners make smarter, data-informed decisions.
• AI-forward, leverage-minded operator: demonstrated ability to use AI tools (e.g., ChatGPT) to improve preparation, insight generation, and client outcomes.
• Comfortable holding clients accountable to outcomes - you’re not afraid to ask the tough questions, challenge assumptions, and push for clarity.
• Experience working in fast-paced, KPI/Metric driven, entrepreneurial environments where adaptability, creative problem-solving, and high standards are non-negotiable.
• An ability to build trust quickly, balancing empathy with directness to help clients level up their businesses.
• Excellent communication skills - you can translate complex ideas into clear action, whether in conversation, writing, or documentation.
• A natural coach and mentor, eager to share lessons learned, best practices, and battle-tested frameworks with others.
• Highly organized and tech-savvy - you’re comfortable using tools like Zoom, Google Workspace, and CRM platforms to stay on top of your client portfolio.
• A positive, solutions-oriented attitude - you own your impact and know how to adjust on the fly when things don’t go as planned.
• Proven operator-first senior leader: You’ve held senior operations/executive leadership roles with full-business ownership - including leading large downlines and direct P&L responsibility and can clearly point to outcomes you drove in that capacity.

Pluses

• Executive-level presentation experience for large audiences, including C-suite stakeholders.
• Military background.
• Legal industry exposure (ops/finance/leadership).
• Financial fluency - whether through CPA certification, financial advisory experience, or practical knowledge gained in roles where managing P&L, budgets, or financial targets was part of the job.

How success is measured

• Monthly Recurring Revenue retention (primary success metric).
• Client renewals and expansion health.
• Upsells and ascensions driven through proactive coaching.
• Workshop attendance and client engagement.
• Baseline coaching call activity and follow-through.
• Net Promoter Score (NPS) and overall client experience.

Benefits

• 100% Company Paid Health/Vision/Dental.
• 4% 401K Match.
• Generous Paid Time Off.
• Paid Parental Leave for New Parents.
• Paid Relocation for Non-Local Candidates.