Executive Claim Technical Manager (Complex Claims Advisor)

About the role

Reporting to the Director of Claims, you will serve as an advocate for HUB’s clients on significant Property and Casualty (P&C) claims. You will service assigned accounts, including T-200 customers, to ensure the highest level of customer service. This role involves working with specific Vertical specialty teams based on your training, background, and expertise, and serving as a resource to the HUB New England Claim staff and all other employees.

Responsibilities

• Provide claim advocacy services for HUB clients in accordance with systems and procedures.
• Determine coverage and scope of loss.
• Act as a resource to the service staff on all claim issues.
• Serve as an intermediary between HUB and the insurers’ claims staff.
• Schedule and coordinate claim review meetings between clients and carriers when appropriate.
• Assist clients and provide claim technical advocacy on large losses.
• Support the sales presentation process for new prospective clients.
• Other responsibilities as assigned by the claims director.

Qualifications

• BA or equivalent work experience.
• Minimum of ten years of claim supervisory/management experience.
• Extensive working knowledge of claim handling in Commercial General Liability, Commercial Auto (both first and third-party claims), Workers Compensation, and large property claims.
• Extensive experience handling large/complicated P&C claims.
• Advanced working knowledge of property and casualty coverage issues.
• Ability to work independently.
• Excellent communication skills, both oral and written.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

Pay

The expected salary range for this position is $150,000 to $225,000 annually, impacted by factors such as skills, experience, and working location.

Schedule

This is a hybrid role based in the Wilmington, MA office.