Executive Casino Host (Horseshoe Bossier)

Responsibilities

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
• Loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team.
• Participate in special events and social functions.
• Anticipate, respond to, and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements.
• Coordinate as needed with team to lead to successful delivery of pre-trip itinerary, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery.
• Establish, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional and prudent manner.
• Empowered with comping authority.
• Comply with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Respond to and consistently meets the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve product or service.
• Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Develop skills to handle increasingly complex matters.
• Give consistent, timely and accurate information and finds answers when unsure.
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner.

Qualifications

• High school diploma or GED required.
• Must be able to obtain Non-Key LA Gaming License, Bossier ABO Card and Responsible Vendor Certification.
• BSBA from an accredited educational institution preferred.
• Three to five years’ experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred).
• Proficient in the use of Windows based office software including but not limited to: Microsoft Office, Word, Excel, PowerPoint, and Outlook.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with customer Point-of-Service systems.
• Excellent interpersonal communication, problem solving, and analytical skills required.
• Excellent customer service skills.
• A systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community, including commercial and industry awareness.
• Neat, professional appearance with excellent personal hygiene.
• Excellent oral and written communication skills.
• Leveraging sales techniques to maximize performance.
• Internally motivated to graciously serve, delight and build player loyalty.
• Anticipating and listening to customer needs.
• Applied functional/business knowledge, professionalism, composure, effectiveness.