Executive Casino Host

What You’ll Do

The Executive Casino Host creates and delivers a world class gaming and entertainment experience for our casino guests at Rio Las Vegas. With your rare combination of strong mind and gentle heart, you’ll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition.

ROLE EXPECTATIONS

• Serve as the main and primary point of contact for higher value casino guests for all things Rio.
• Develop and sustain relationships with casino guests.
• Introduce new casino guests to the casino property.
• Act as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino.
• Dispense high-end amenities to qualified guests, following comp guidelines.
• Dispense complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability.
• Responsible for obtaining and managing all reservations for guests to attend various on-premise casino functions (tournaments, giveaways, concerts, parties, etc…), including transportation and hotel stays.
• Represent the casino at on and off property events.
• Work to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).
• Partner with other members of the Casino Marketing team and with other departments to identify VIP guests.
• Aid VIP guests with casino credit and special reservations.
• Receive and utilize marketing lists to outbound call/email customers in hopes of winning their business.
• Solve guest complaints and/or conflicts.
• Facilitate the effective management of information throughout the department and casino.
• Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises.
• Maintain confidentiality of both guest information and the integrity of Rio database information.
• Maintain a working knowledge of casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible.
• Perform other related duties as assigned/required.
• Mentor other Casino Host staff to ensure adherence of departmental and property standards in conjunction with Casino marketing management.
• Aid in training new Casino Marketing Co-stars on Standard Operating procedures, IT platforms and departmental philosophies.
• Comply with Title 31 and AML/SARC compliance.

Requirements

• Possess a deep knowledge of gaming systems and the hospitality/gaming business.
• Demonstrate leadership and management skills.
• Ability to foster relationships effectively through email, telephone, in-person, & group communication.
• Demonstrate passion for Guest service.
• Willingness to work a flexible schedule, including nights / holidays / weekends.
• Ability to lead, coach, inspire, and develop strong interpersonal relationships with team members, peers, and leaders.
• Ability to define problems, collect data, draw conclusions, and resolve any issues.
• Ability to respond to inquiries or complaints from employees, guests, or regulatory agencies.
• Demonstrated ability to improve operational processes and efficiencies.
• Ability to effectively present information to top management.
• Strong partnering, organizational, and decision-making skills.
• Title 31/SARC knowledge.
• High School Diploma or GED equivalency.
• At least 21 years old.
• Preferred: At least two years’ experience in a casino host role.
• Proficiency with IGT/Patron Management systems, Opera, Outlook and Microsoft Office applications.
• Knowledge of multiple languages highly desired.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Requirements

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Equal Opportunity Employer

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.