Executive Assistant, VP, Engineering - CX (Hybrid)

This is a hybrid role with three days per week at Cisco’s San Jose Building 16 office.

About the Team

The IQ Platform Infrastructure team is responsible for building and maintaining the core platform that powers Cisco IQ, Cisco’s AI-driven customer experience platform. The team enables scalable, reliable, and secure infrastructure that supports innovative customer experiences while partnering across engineering to deliver the foundational services that drive Cisco’s next generation of AI-powered solutions.

In this role, you will support our Vice President and provide additional support to members of his leadership team as needed.

Responsibilities

• Calendar Management: Manage the VP's calendar and daily schedule, prioritizing conflicting meeting requests, supervising action items, and following up to ensure completion.
• Event Speaking Engagement Coordination: Maintain a running list of the VP's engagements and work closely with the communications team to ensure content needs are understood and prepared for each engagement.
• Meeting Planning and Organization: Assist the VP in planning and coordinating meetings, including assembling agendas, arranging locations, accommodating technology requirements, and handling all other logistics. Prepare meeting briefing documents, take and disseminate notes, and formulate post-meeting action item lists.
• Travel Briefing Preparation: Craft travel packs for international trips, combining event information with coordinated travel logistics and customer/team requests.
• Correspondence/Approvals: Act as a proxy for the VP’s communications and approvals, answering general questions, filtering routine matters to appropriate parties, and following up to ensure accurate disposition. Resolve issues within specified policies and guidelines, and mentor administrative community members on problem-solving.
• Travel and Expense Management: Make in-depth global travel arrangements for the VP, carefully considering optimal travel itineraries and handling Cisco expenses. Work directly with airlines to accommodate Global Services benefits for upgrades when available.
• Special Projects: Provide analytical support to assist the executive on special projects, including researching issues, analyzing problems, compiling data, and preparing reports.
• Large Corporate Events: Prepare and brief itineraries, and accompany the VP for large corporate events such as GSX, where executive support is required.
• Confidentiality: Handle highly critical and confidential matters and materials with expertise.
• Mentorship: Mentor new Executive Administrative Assistants and other administrators. Participate in a cross-functional EA network and lead the organization’s community of Admins.

In addition to general administrative duties, this role requires operating at a higher level of complexity with the following critical behaviors:

• Self-motivated and proactive around the needs of the VP and the organization.
• Able to operate successfully with limited direction and ambiguity.
• Use tact, subtlety, and practical knowledge of company policies, practices, and procedures.
• Challenge conventional methods and provide innovative solutions.
• Keep the big picture in mind when making independent decisions affecting the VP’s calendar.
• Exercise critical and independent judgment with the VP’s calendar and time.
• Organized and efficient with time management.
• Think creatively and calmly when handling quick and unplanned schedule changes.
• Earn respect within the administrative community and work effectively with and through others.

You take initiative, handle a full workload with ease, and thrive in a lively environment. You possess high energy, a passion for thinking beyond the role, strong interpersonal skills, independent judgment, and utmost integrity. You balance strategic and tactical actions, pay outstanding attention to detail, and handle confidential information with care. You enjoy collaboration, are committed to improvement, solve problems, and make decisions effectively. You have a proven ability to multitask and work in a focused manner, comfortable working with minimal instruction on routine tasks and very little on new projects.

Requirements

• 5+ years’ experience in an administrative environment, with a minimum of 2 years supporting at the VP level or above.
• Expert-level knowledge of Windows desktop computer applications: Word, Excel, and PowerPoint.
• Experience in calendar management, planning meetings, and coordinating travel.
• Excellent verbal and written communication skills, including the ability to connect with all levels of executive/senior staff and clients.
• High competency in navigating the web and email.

Preferred Qualifications

• BA/BS or equivalent experience.
• Past work experience in the high-tech industry.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across their entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $117,100.00 to $148,500.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for specific locations is listed below:

• New York City Metro Area: $117,100.00 - $178,500.00
• Non-Metro New York State & Washington State: $104,500.00 - $155,400.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include:

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Eligibility to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods.
• Paid time away, including:
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
• Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations).
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
• Additional paid time away may be requested to deal with critical or emergency issues for family members.
• Optional 10 paid days per full calendar year to volunteer.
• For non-sales roles, employees are eligible to earn annual bonuses subject to Cisco’s policies.
• Employees on sales plans earn performance-based incentive pay on top of their base salary, split between quota and non-quota components.