Executive Assistant, User Operations

About the role

We’re hiring an Executive Assistant to support our Head of User Operations and two other executives across the operations function.

Responsibilities

• Own complex scheduling across multiple senior leaders and stakeholders
• Prioritize ruthlessly to ensure time aligns with business impact
• Push back when needed to protect focus and optimize leadership bandwidth
• Coordinate domestic and international travel logistics
• Manage expenses through Ramp with accuracy and timeliness
• Draft, edit, and refine internal communications, presentations, and leadership updates
• Help leaders articulate strategy, summarize meetings, and drive follow-ups
• Bring structure and clarity to ambiguous inputs and fast-moving discussions
• Help keep key meetings, planning cycles, and cross-functional touchpoints on track
• Partner closely with Recruiting to ensure interview days run smoothly and efficiently
• Support offsite planning for the GTM teams, including venue sourcing, hotel contract negotiations, and travel coordination
• Oversee event catering and restaurant reservations, managing budgets and vendor relationships to deliver seamless team-building experiences.

Requirements

• 6+ years of experience in an Executive Assistant or similar role
• Experience supporting senior leaders in a fast-paced, tech-forward environment

Skills & Traits

• Exceptional business writing skills
• Strong judgment and prioritization—knows what matters and acts accordingly
• Assertive and confident; willing to push back to improve outcomes
• Hightly organized with strong attention to detail
• Slack-native and comfortable operating in fast, async environments
• AI-forward—uses modern tools (e.g., ChatGPT, Notion AI, etc.) to move faster and produce higher-quality work
• Growth mindset with a willingness to continuously improve systems and processes

Nice to Have

• Experience supporting go-to-market (Sales, CS, RevOps, or Field Engineering) teams