Executive Assistant to COO

About the role

The Executive Assistant supports the Chief Operating Officer (COO) of Dave & Buster’s, a company dedicated to creating innovative entertainment experiences. The role involves managing the COO's complex calendar, coordinating executive meetings, travel, and field visits, preparing materials, and supporting various business needs.

Responsibilities

• Strategically manage the COO’s complex calendar, aligning time to the highest-priority business needs.
• Cook up executive meetings, operating reviews, field visits, leadership meetings, one-on-ones, vendor meetings, and other key business engagements.
• Manage complex domestic travel, including flights, hotels, ground transportation, detailed itineraries, and last-minute changes.
• Cook up store and market visits to help maximize the COO’s time in the field.
• Prepare agendas, presentations, briefing materials, reports, spreadsheets, and other executive-level documents.
• Track key action items, decisions, commitments, and deadlines to help ensure follow-through across the Operations organization.
• Serve as a trusted point of contact for senior executives, field leadership, vendors, and external partners.
• Anticipate scheduling conflicts, travel disruptions, and competing priorities and proactively resolve issues.
• Cook up leadership events, meetings, conferences, and other special programs.
• Handle highly confidential and sensitive information with discretion and professionalism.
• Support special projects and ad hoc business needs on behalf of the COO.

Requirements

• 5–7+ years of experience supporting a senior executive, preferably at the C-suite level.
• Exceptional organizational skills with strong attention to detail.
• Proven ability to manage a high-volume, complex executive calendar.
• Strong experience coordinating executive travel and multi-market itineraries.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Word, Excel, Teams, and Office 365.
• Strong judgment and the ability to make decisions independently within appropriate parameters.
• Proven ability to manage multiple competing priorities with urgency and composure.
• Confidence interacting with executives, senior leaders, field teams, and external partners.
• A high degree of professionalism, discretion, and confidentiality.
• A proactive, solution-oriented mindset with strong follow-through.

Preferred Experience

• Previous experience supporting a COO, President, CEO, or other senior operating executive.
• Experience in a large, multi-unit restaurant, hospitality, entertainment, retail, or consumer-facing organization.
• Experience working with field-based leadership teams across multiple markets.
• Experience supporting executive leadership meetings, operating reviews, or Board-related materials.
• Experience coordinating complex travel schedules involving multiple cities or markets.