Executive Assistant - Temporary Assignment

About the role

Reporting to the General Manager, responsibilities and essential job functions include, but are not limited to:

Responsibilities

• Cook up and support special guest requests, VIP arrangements, and “Make Special Happen” moments in collaboration with departments
• Serve as the primary administrative partner to the General Manager & Hotel Manager, ensuring the efficient day-to-day operation of the Executive Office
• Personalize and engage internal and external guests, offering a warm welcome, addressing inquiries, and ensuring seamless redirection when needed
• Act as a key point of contact for guest inquiries and concerns directed to the Executive Office; support timely, thoughtful, and personalized responses
• Partner with operational leaders to support guest recovery efforts, follow up on service opportunities, and help ensure resolution aligns with Fairmont standards
• Manage, prioritize, and coordinate all communications, including telephone calls, correspondence, and executive-level inquiries with professionalism and discretion
• Coordinate complex calendars, meetings, and appointments; prepare agendas, materials, and briefing notes as required
• Prepare, proofread, and manage confidential correspondence, reports, and presentations on behalf of the General Manager
• Maintain organized and confidential filing systems for correspondence, policies, standards, and sensitive matters
• Record, transcribe, and distribute meeting minutes, ensuring clear documentation and follow-up on action items
• Support cross-functional initiatives and special projects, ensuring timely execution and alignment across departments
• Manage office operations, including supply management and administrative systems
• Uphold all departmental policies, procedures, and safety standards
• Perform other duties as assigned

Requirements

• Previous experience in an administrative or executive support role required
• Previous hotel or hospitality experience strongly preferred
• Demonstrated ability to handle sensitive and confidential information with discretion
• Strong organizational skills with the ability to prioritize in a fast-paced, dynamic environment
• Exceptional interpersonal and communication skills, with a guest-focused mindset
• Proven ability to problem-solve, think critically, and support resolution of complex situations
• Proficiency in Microsoft Office applications required
• University/College degree in a related discipline an asset
• Highly responsible, reliable, and detail-oriented
• Ability to work cohesively as part of a team while also operating independently
• Ability to remain calm, professional, and solution-oriented under pressure

Qualifications

• Previous experience in an administrative or executive support role required
• Previous hotel or hospitality experience strongly preferred
• Demonstrated ability to handle sensitive and confidential information with discretion
• Strong organizational skills with the ability to prioritize in a fast-paced, dynamic environment
• Exceptional interpersonal and communication skills, with a guest-focused mindset
• Proven ability to problem-solve, think critically, and support resolution of complex situations
• Proficiency in Microsoft Office applications required
• University/College degree in a related discipline an asset
• Highly responsible, reliable, and detail-oriented
• Ability to work cohesively as part of a team while also operating independently
• Ability to remain calm, professional, and solution-oriented under pressure

Skills

• Excellent organizational and prioritization skills
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information professionally
• Experience with Microsoft Office applications

Benefits

Our commitment to diversity and inclusion is unwavering. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D.

Pay

$80,000 to $100,000 salary range

Schedule

Nightly shift work schedule