Executive Assistant & Operations Manager

Position Summary

The Executive Assistant & Operations Manager is a strategic partner to the Chapter Executive, enhancing leadership effectiveness, board engagement, and overall organizational excellence across a multi-state chapter. This role connects leadership and operations, translating priorities into action, elevating board performance, and ensuring efficient, mission-aligned operations.

Responsibilities

• Executive & Strategic Partnership

• Serve as a trusted advisor, anticipating needs and managing competing priorities.
• Enable leadership effectiveness through proactive calendar management, meeting preparation, and streamlined communications.
• Develop briefings, dashboards, and materials to inform decision-making.
• Track and advance strategic priorities, ensuring alignment, accountability.
• Cook up cross-functional initiatives and remove barriers to implementation.
• Support leadership visibility, preparedness, and stakeholder impact.

• Board Relations

• Serve as primary liaison to the Board of Directors; partner with leadership to strengthen board practices and engagement.
• Plan and deliver effective board and committee meetings, including materials and follow-up.
• Support board recruitment, onboarding, development, and engagement.
• Align board efforts with strategic and revenue priorities.
• Ensure integrity, confidentiality, and adherence to Board of Excellence practices.

• Operations & Organizational Effectiveness

• Lead continuous improvement of processes, systems, and workflows.
• Oversee core operations (facilities, vendors, administration) aligned with Home Office standards.
• Ensure compliance, mitigate risk, and implement scalable solutions to support growth.
• Foster a high-performing, service-oriented operational environment.

• Financial & Business Operations Alignment

• Partner with Finance and Development to ensure effective financial and revenue processes.
• Support budgeting, forecasting, and reporting with accurate data and insights.
• Oversee operational aspects of revenue flow including gift processing, deposits, compliance).

• Development & Executive Advancement

• Enable the Chapter Executive’s fundraising leadership through coordination of donor engagement and stewardship.
• Align board engagement with development priorities.
• Support activation of donor and volunteer experiences.

• Cross-Functional Leadership & Communications

• Connect teams and Home Office partners to drive alignment and execution.
• Manage executive communications with clarity and professionalism.
• Ensure strong stakeholder engagement and exceptional customer service.

• Administrative & Infrastructure Oversight

• Oversee office operations, systems, and chapter coordination.
• Support CRM/data integrity and reporting as a system user.
• Supervise and support one administrative staff.

• Special Projects & Strategic Initiatives

• Lead high-priority projects on behalf of the Chapter Executive.
• Identify and implement solutions to improve organizational performance.
• Handle sensitive matters with discretion and sound judgment.

Qualifications

• Associate’s degree required.

• 5+ years of experience in executive support, operations, or nonprofit administration.

Knowledge, Skills and Abilities

• Proven experience supporting senior leaders and boards with professionalism and discretion.

• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.

• Excellent written and verbal communication skills.

• Financial and operational acumen, including budget tracking and vendor management.

• Highly proactive and self-directed, with the ability to anticipate needs and manage priorities independently.

• Experience with CRM systems (e.g., Personify, Salesforce, or similar).

• Demonstrated integrity, sound judgment, and commitment to confidentiality and mission-driven work.

• Demonstrates commitment to the Alzheimer’s Association mission and delivers exceptional service.

• Drives results with strong ownership, attention to detail, and consistent follow-through.

• Buils strong relationships with staff, volunteers, and board leadership.

• Thrives in a fast-paced, evolving environment.

• Handles sensitive information with professionalism and care.

• Ability to lift 50 pounds.

• Willingness to work evenings, weekends, and flexible work schedule when necessary.

• Ability to operate a motor vehicle. Must be in possession of a valid driver's license and insurance.

• Ability to travel.

Pay

The Alzheimer's Association’s good faith expectation for the salary range for this role is between $58,000 – $65,000.