Executive Assistant & Community Relations Partner

Essential Duties And Responsibilities

• Manages all charitable and in-kind donation requests.
• Evaluates the suitability of organizations that submit requests and determines which to fulfill.
• Ensures that all choices comply with Company goals, values and ethics.
• Responsible for charitable donation and community events budgets.
• Serves as the point-of-contact for all community relations matters and works directly with community/event leaders.
• Investigates and resolves matters of significance on behalf of executive management and represents the Company in handling complaints, arbitrating disputes or resolving grievances.
• Sustains enthusiastic support, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Drafts, prepares, types or transcribes general correspondence, communications, reports, spreadsheets, databases, charts, graphs, manuals, presentations, calendars, agendas, itineraries, meeting minutes, and other documents as needed in the day-to-day operations of the organization.
• Schedules appointments and keeps a current calendar of events and activities including preparing and verifying travel arrangements, scheduling meetings, conferences and community or social engagements as needed.
• Answers telephone and in-person inquiries, including accurately recording and communicating messages.
• Fills and organizes documents and materials.
• Makes recommendations in service recovery decisions and comment responses on social media sites.
• Uses discretion with valuable complimentaries based on severity of guest complaint, within established guidelines.
• Processes incoming and outgoing mail.
• Supports services to other managers and supervisors as requested or needed.
• Attends community/charity events as a representative of the Company.
• Participates in events as needed.
• Fosters and maintains positive working relationships with community/event leaders.
• Orders and maintains inventories of company assets and supplies.
• Communicates with vendors to ensure that all machines operate efficiently and continuously.
• Attends all departmental and company training programs or meetings as directed.
• Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Provides office support which promotes business productivity and efficiency.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

• Must be at least 21 years of age.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; five years of applicable experience working with top-level executives; or equivalent combination of education and experience.
• Must have advanced skills in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Must have excellent organization, communication, and problem resolution skills.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Able to maintain confidentiality and a high level of professionalism at all times.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Reasoning Abilities

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to apply mathematical concepts such as percentages, ratios, and proportions to practical situations.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The noise level in the work environment is usually moderate to loud.
• The employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.
• The employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
• The employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Equal Opportunity Employer