Executive Assistant

Operates within a Philippine travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The role focuses on executive-level operational control, ensuring clear separation between applicant screening and customer-facing operations like payments or visa services.

About the role

This Executive Assistant role is centered on maintaining operational control through executive-focused assistance. The position requires keeping confirmed facts, pending dependencies, and exceptions visibly distinct while supporting executive decision-making in a fast-paced travel agency environment.

Responsibilities

• Coordinate executive-focused assistance with business support, ensuring every checkpoint includes a visible source, owner, status, and next action.
• Review and track role documentation (e.g., Travbest) with clear status updates for executive-focused tasks.
• Manage workflows and deadlines, documenting progress to maintain traceability and readiness for handoffs.
• Maintain comprehensive documentation and reporting for executive tasks, ensuring accuracy and compliance.
• Reconcile quality control with source verification to prevent errors and surface unresolved items before they impact operations.
• Apply data accuracy while managing evidence and deadlines in an executive-focused workflow.
• Document process compliance and escalate issues with clear reasoning, aligned with the agency’s operational context.
• Exercise judgment in follow-ups, prioritizing confirmed facts over assumptions, especially when tasks depend on external confirmations.
• Ensure remote work completion meets standards for workflow management, deadline adherence, and exception tracking, making tasks secure and traceable for the next authorized teammate.

Requirements

• Proficiency in using Travbest Workflow Context and operations coordination tools for executive-focused assistance.
• Strong ability to maintain data accuracy without losing track of evidence or deadlines.
• Experience in documenting process compliance and escalating issues with clear reasoning.
• Judgment in follow-ups, particularly when tasks rely on external confirmations rather than assumptions.
• Commitment to operational control, ensuring work is traceable, unresolved items have owners, and repeated errors are addressed proactively.

Pay

Base salary: $41,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.