Executive Assistant

Essential Duties & Responsibilities

• Proactively anticipate the SVP’s needs, identifying issues before they arise and resolving them independently when appropriate.
• Captures and resolves business unit problems and customer issues independently and proactively escalating as appropriate.
• Provides outstanding customer service, acting with the appropriate sense of urgency.
• Collaborates with others to coordinate special projects for senior management.
• Drafts, edits, and proofreads communications, ensuring tone, clarity, and accuracy reflect the SVP’s style and expectations.
• Attends meetings, seminars, and records notes or provides information as needed.
• Manages a complex, dynamic calendar with competing priorities across multiple time zones.
• Schedules and coordinates meetings, conferences, travel arrangements, and maintains the business calendar for the executive.
• Aids the executive in coordinating performance reviews, cost center updates, and other organizational administration activities.
• Processes and submits time entry reports and resolves timekeeping issues with Payroll; may train staff or management on the timekeeping process.
• Establishes and maintains official documents and records in appropriate files.
• May lead, mentor, and train other staff.
• May perform additional duties as assigned.

Skills, Knowledge & Abilities

• Exceptional written and verbal communication skills including professional etiquette.
• Excellent interactive skills with the ability to work independently and proactively.
• Strong computer skills including Microsoft Office Suite and other business related software systems.
• Exceptional organizational skills including ability to prioritize and coordinate multiple projects.
• Strong knowledge of the insurance industry and the business unit.

Education & Experience

• Some college with course work in Marketing, Business, Accounting, etc. desirable.
• Typically a minimum five to eight years strong administrative experience.

Pay

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.