Executive Assistant

About the Role

The Executive Assistant position at Biz Voice Boost Inc. aims to improve workflow control while supporting customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The role focuses on executive assistance within contact-center service support to surface incomplete information before it becomes downstream rework.

Responsibilities

• Coordinate the Executive Assistant workflow by helping the team check incoming requests for completeness.
• Review the Executive Assistant workflow by routing work to the correct next step.
• Maintain the Executive Assistant workflow by tracking unresolved exceptions through closure.
• Track the Executive Assistant workflow by documenting process issues that repeatedly slow execution.
• Own the Executive Assistant workflow by keeping recurring work organized by owner and status.

Quality Standard: Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Skills

• Use Exception Management and Workflow Analysis confidently in contact-center service support.
• Apply Workforce and Quality Support without losing track of exceptions, owners, or deadlines.
• Document Status Tracking decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Customer Communications Operations, especially when escalation is required.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.