Executive Administrative Assistant-Hilton Denver City Center

About the role

Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

Responsibilities

• Answer phones and ensure all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests.
• Prepare POs and check requests.
• Aid managers on projects, proposals and special events.
• Aid managers with copying, faxing, scanning and shipping needs.
• Review departure calls for any possible customer care issues and remedy with the guest.
• Ensure all issues are closed within three days.
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities.
• Review guest’s special request log and ensure execution of needs.
• Process mail, invoices and date stamp all items. Ensure postage meter if full.
• Email all arriving guests two days out with arrival email and respond.
• Make and issue Gift Certificates and keep GC log up to date and make GC reservations.
• Maintain timely and effective paper flow and communications within the office.
• Maintain cleanliness and order of the executive office.
• Aid with any administrative requests from EC members.
• Professional and positive communication to both guests and fellow employees.

Requirements

• High school diploma or vocational secretarial.
• Previous secretarial experience preferred.

Qualifications

• Ability to type 60 WPM, Microsoft Word applications Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills.

Skills

• Bending/kneeling - repeated bending and kneeling required while filing.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Physical Demands

• Bending/kneeling - repeated bending and kneeling required while filing.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

• General office and hotel environment.