Executive Administrative Assistant

About the role

The Field Executive Administrative Assistant position is our most senior admin support role and is responsible for assisting our Sales leadership. They provide the clerical and administrative support functions required to ensure the efficient operations of the departments they are assisting. They also function as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.

Responsibilities

• Provides Administrative Support to the Sales Support Manager and other leaders as assigned
• Supports customer account maintenance, including account updates and account set up
• Coordinates with cross functional departments to facilitate order fulfillment and customer satisfaction
• Assists in monitoring order accuracy and ensuring timely resolution of order-related issues
• Supports process improvement initiatives and departmental projects
• Prepares and distributes departments reports, metrics, and performance tracking documents
• Coordinates meeting, schedules and department communications
• Prepares meeting agendas, presentation and meeting notes
• Maintains confidential files and business records (including but not limited to customer records and supporting documents)
• Cross trains in all CSR functions and covers as needed
• Assists with team events, training coordination and onboarding activities

Schedule

Monday - Friday 9am - 5:30pm

Qualifications

• High School Diploma or Equivalent
• Minimum 3 years of experience in customer service, sales support, order entry, administrative support, or a related business environment.
• Minimum 2 years of experience working directly with customers via phone and email.

Skills

• Experience processing orders and maintaining accurate business records.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong organizational, communication, and multitasking skills.
• Ability to prioritize responsibilities and work independently in a fast-paced environment.
• Flexibility to participate in a rotating weekend coverage schedule, as needed

Pay

$21 - $30/hr negotiable based on experience