Executive Account Manager

Duties And Responsibilities

• Own and manage the enterprise relationship with Blackstone and its portfolio companies
• Serve as the primary executive point of contact for senior stakeholders across the partnership
• Develop and execute strategic account plans aligned to Blackstone’s investment strategy and portfolio growth objectives
• Build trusted, long-term relationships by aligning solutions to business, financial, and operational goals
• Lead onboarding for newly acquired portfolio companies, ensuring consistent, high touch enterprise experience
• Assess enterprise needs and recommend tailored solutions aligned to each company’s operational requirements
• Manage the full account lifecycle including onboarding, adoption, expansion, and renewal
• Negotiate complex enterprise agreements, including direct and GPO-aligned contracts
• Partner with legal, finance, and compliance teams to ensure contract accuracy, profitability, and performance
• Maintain financial accountability across assigned accounts, including forecasting and portfolio health
• Orchestrate cross-functional teams across sales, operations, provisioning, billing, and leadership
• Own escalation management and issue resolution, ensuring accountability and timely outcomes
• Translate executive-level customer needs into clear internal execution plans
• Identify and drive expansion opportunities across portfolio companies
• Support renewal strategy, pricing alignment, and long-term growth initiatives
• Balance revenue performance with customer satisfaction and retention

Required Qualifications

• 7–10+ years of experience in executive account management, strategic accounts, enterprise sales, or customer success
• Proven experience managing large, complex enterprise or private equity-backed portfolios
• Strong executive presence with the ability to influence senior stakeholders
• Demonstrated success leading cross-functional teams without direct authority
• Exceptional communication, analytical, and problem-solving skills