Executive Account Director, Regulated Industries

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the job posting content. Let's extract sections: First paragraph: description of LiveRamp (company overview) - could be "About the role"? Actually it's about company. Could be "About the role" or maybe "About the company". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use "About the role" for description of role? The posting includes "You Will Invest significantly..." which are responsibilities. Also "Your Team Will Deliver..." maybe about team. "About you:" is qualifications/requirements. Then "Nice to have..." etc. Then "Preferred Skills" etc. Then "The approximate annual base compensation range is $125,000 to $155,000." That's Pay. Then "Benefits" section with bullet points: People, Fun, Work/Life Harmony, Comprehensive Benefits Package, Savings. Also "More About Us" maybe not needed. Then diversity statement etc - boilerplate to remove. We need to produce sections with actual content. Let's list substantive content: - About the role: maybe a brief overview of the role: "LiveRamp is the data collaboration platform...". But that's more company description. Could be considered "About the role". We'll include that as a paragraph. - Responsibilities: bullet list of duties from "You Will Invest significantly..." etc. Let's extract each bullet: "You Will Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end" "Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey" "Partner with cross-functional teams. Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow" "Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions" "Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed" "Effectively identify and lead cross-functional initiatives to improve the customer experience" "Address challenging customer requests and engage in issue resolution as needed" "Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders" "Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperwork" "Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth" That seems like responsibilities. - Your Team Will Deliver... maybe also responsibilities or about team. Could be part of responsibilities or maybe "About the role". We'll treat as part of responsibilities or maybe separate "Your Team" but not a standard heading. Could incorporate into responsibilities. - About you: qualifications/requirements. Let's extract: "Enterprise B2B SAAS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity" "Minimum of 7 yrs as CSM/Account Director, or 10+ years customer facing with 4 in CS" "History of growth in seniority of roles or size of accounts preferred" "Must have experience with accounts $2M+ in ARR, or negotiation and project management skills" "Nice to have experience in managing 3-5 highly strategic accounts" "Or have experience managing 20+ $500k+ accounts at once" "Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side" "Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases" "Familiarity with Salesforce or other CRM Software" "Experience drafting and delivering QBRs, executive summaries" "Experience managing renewals and partnering with Sales on upsells/cross-sells" That's qualifications/requirements. - Nice To Have Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency) - could be "Nice to have" but we can include under Requirements or Qualifications as bullet. - Preferred Skills: list of skills: Strong leadership capabilities, Motivating and project managing internal stakeholders, Strong organizational capabilities, Ability to plan ahead, Ability to anticipate multiple outcomes and plan for each scenario (Chess), Resourcefulness, Ability to source/obtain information, Ability to navigate disparate internal and external resources, Not easily swayed from getting information necessary, Tact And Presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI), Ability to craft & present summary of value delivered from customer's perspective, Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria., Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets., Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business, Ability to communicate why change is disruptive and empathize with customer, Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers. These could be under Skills. - Pay: "The approximate annual base compensation range is $125,000 to $155,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team." We should include that as Pay section. - Benefits: bullet list: People, Fun, Work/Life Harmony, Comprehensive Benefits Package, Savings. Also maybe more details: "People: Work with talented, collaborative, and friendly people who love what they do." etc. We'll capture each as list items. We must not include boilerplate like "More About Us", diversity statement, EEO, etc. Also remove "Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp." etc. Also remove "LiveRamp is an affirmative action..." etc. Also remove "We use automated decision systems..." etc. Also remove "California residents: Please see our California Personnel Privacy Policy..." etc. Also remove "To all recruitment agencies: LiveRamp does not accept agency resumes..." etc. Now produce HTML fragment. Structure:

About the role

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Then Responsibilities:

Responsibilities

• Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end
• Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey
• Partner with cross-functional teams to evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow
• Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions
• Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed
• Effectively identify and lead cross-functional initiatives to improve the customer experience
• Address challenging customer requests and engage in issue resolution as needed
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy (including contract negotiation and paperwork)
• Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth

Maybe also include "Your Team Will Deliver on our vision..." as part of responsibilities? Could add a bullet: "Deliver on the vision that customers see LiveRamp as a strategic & foundational partner who drives value for their business; work closely with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales to drive amazing customer experiences." We'll add as bullet. Now Requirements/Qualifications: We could have a section "Requirements" or "Qualifications". The allowed headings include Requirements, Qualifications, Skills. We need to decide. Probably combine requirements and qualifications into one section "Requirements". Or we could have "Qualifications" for the experience requirements and "Skills" for preferred skills. Let's do:

Qualifications

• Enterprise B2B SaaS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity
• Minimum of 7 years as CSM/Account Director, or 10+ years customer‑facing with 4 years in CS
• History of growth in seniority of roles or size of accounts preferred
• Experience with accounts $2M+ in ARR, or negotiation and project management skills
• Nice to have: experience managing 3‑5 highly strategic accounts
• Nice to have: experience managing 20+ $500k+ accounts at once
• Familiarity with LiveRamp and its role in the ecosystem (from brand client or platform side)
• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
• Familiarity with Salesforce or other CRM software
• Experience drafting and delivering QBRs and executive summaries
• Experience managing renewals and partnering with Sales on upsells/cross‑sells
• Nice to have: multiple roles across adtech/martech on either the sales side or buy side (brand/agency)

Now Skills:

Skills

• Strong leadership capabilities: ability to steer a group of internal stakeholders toward a common objective
• Motivating and project‑managing internal stakeholders
• Strong organizational capabilities; ability to plan ahead
• Ability to anticipate multiple outcomes and plan for each scenario (chess mindset)
• Resourcefulness: ability to source/obtain information not inherently possessed and navigate disparate internal and external resources
• Tact and presence: ability to prepare for C‑level conversations (bonus: familiarity with NPV, IRR, ROI)
• Ability to craft and present a summary of value delivered from the customer’s perspective
• Strategic insight: demonstrate understanding of clients’ business goals and objectives and ensure solutions align with their success criteria
• Track record of identifying opportunities for upselling and cross‑selling to achieve revenue growth targets
• Strong relationship and empathy: ability to digest how product/process changes might impact the customer’s business, communicate why change is disruptive, and empathize with the customer; bonus: ability to provide recommended adjustments based on customer and other customers

Now Pay: