EVS Team Lead

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary Provides high quality, timely, professional and effective leadership, development and training to the cleaning staff. Communicates and cooperates between/among all our internal and external customers in meeting our mission of providing a clean, safe environment and outstanding customer service always. Responsibilities Work Organization Organizes own work activities to ensure their proper completion in a timely mannerCompletes tasks dispatched through EPIC/Bed tracking system, area projects and need of correction lists as assigned by supervisorFollows area assignmentsReplenish supplies, such as linens and bathroom items, paper products and sanitizer/soapKeep storage areas and cart well-stocked, clean, tidy and stored in a secured location when not in useEnsure all equipment is in working conditionAssists in training new EVS aide employeesSort soiled laundry and clean linen using the correct carts, supplies, etc.Schedules own time effectively by assigning priorities to daily, weekly or monthly work activitiesAvoids crises through systematic planning and follow-upFollow all area assignments as close as possibleRespond to changes to meet the needs of facility and customers Problem SolvingResolve problems relating to work assignments, departmental functioning and/or departmental services in a timely and effective mannerRecognizes problems quickly and/or reviews records to identify recurrent problemsResearches questions/problems concerning the services of the department to determine possible solutionsIdentifies and uses resources available to aid in resolving problemsTakes immediate action to correct any unsafe situation that is observed, such as water on the floor/debris on floor, etc. Ensures a safe and clean environmentFollows all safety, infection control and Housekeeping policies and proceduresCustomer interviews are performedDust and polish furniture and equipmentPerform housekeeping duties in work area, including cleaning work surfaces and floorsSweep/scrub the floors using brooms, mops, and using only approved cleaning solutionsClean rugs and carpet using vacuum cleaners and shampooersScrub/sweep, rinse and do detail cleaning of walls, baseboards, corners and edges, doors, etc., per schedule daily or as neededClean and polish stainless steel as neededWash windows, walls ceilings, and woodwork, waxing and polishing as necessarySpot clean walls, door frames, and hinges dailyOperate the compactors in the correct, safe and clean manner.Clean beds, mattress, frame, bed rails, etc. and make bed with clean linen on discharge/transfersClean light lens and ceiling tracks per schedule or as assignedReceives 90% or higher on all black light quality inspections consistently.Determines which disinfectant product to use based on signage on patient room door or notification received from nursing in other areas, etc.Ensures that contacts with other healthcare team members are friendly, helpful and courteous alwaysEnsures all cleaning chemicals are correctly used and safe for the environmentEnsures all cleaning activities are done at the most safe and convenient times possible for all customersFollows all cleaning techniques such as 7 step cleaning process.Must also follow all Customer service initiatives daily to have best impact possible on HCAHPS and all patients we serveUniversal precautions and isolation procedures are followedSafety precautions are followed, and all waste is disposed of properlyEnsures all patient interviews are documented; check sheets and project cards are completed, and all patient concerns are resolvedClean assigned rooms and areas in a timely and safe manner with bed turn times under 30 minutes for normal room cleans and 60 minutes for isolation discharge room cleansUses approved equipment and supplies for each taskRemoves trash and waste from assigned areas, using the correct container, procedures and correctly disposedMeets Customer NeedsAll duties/jobs are performed in the most efficient time, and thorough manner.Identify needs and prioritize.Notifies supervisor of vents needing work orderAnswer rover ASAP to coordinate room cleaning, emergency projects and requestsResponds in a professional and friendly manner to all requests.Prioritize all work to meet and exceed all customer needs.Remains responsive to patients, visitors, staff and co-workers when in need of assistance, and information within limits of position Maintains Open CommunicationCollaborates and coordinates with other individuals and departments in fulfilling needs and requests.Participate in meetings.Answers telephone courteously and transfers calls or respond to inquiries accuratelyPerforms 3 patient room contacts each day to increase visibility and availability of services we provide to our patientsAll assigned bed tracking jobs are handled promptly to update bed tracking systemCooperate and communicate with all staff effectively and politelyCommunication is clear and complete.Response to requests is handled promptly in a professional and friendly manner.Maintains confidentiality as appropriate. Produces check sheets, patient interviews, and project reports.Do accurate check sheets, reports and interviewsMaintains records as instructed, i.e. rooms check sheets, discharge logs, patient interviews, etc.Writes concise, accurate, and organized reports, notes and correspondenceDaily reports, interviews and check sheets are completed daily Other InformationEDUCATION High School DiplomaEXPERIENCEMinimum of two years in a housekeeping /custodial capacity at LMH or another health/patient care facilityLICENSURE/REGISTRATION/CERTIFICATIONCertificate of completion Hospitality Training Job Details Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Environmental Svcs Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: LENOIR MEM Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.