EVS Supervisor - Full Time (Planet Hollywood LV)

About the role

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conduct inspections for cleanliness and uphold standards of daily staff of 45+ employees effectively.

Responsibilities

• Lead daily Environmental Services operations, ensuring all casino, restroom, public, and employee areas are clean, safe, and well-maintained.
• Manage and oversee the operations of the department and staff on a daily basis.
• Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating expectations.
• Have responsibility and accountability for employee relations and goals/actions of the department.
• Set work schedules, including training of new hires on policy and procedures.
• Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction.
• Monitor equipment, utilities, consumption, and performance of employees.
• Maintain adequate staffing levels and adjust schedules as business needs change.
• Enforce company policies, OSHA regulations, and safety standards while maintaining emergency procedures and equipment.
• Identify, report, and follow up on maintenance, safety, and operational issues.
• Maintain a professional, positive, and guest-focused presence while serving as a role model for the team.
• Complete other duties as assigned.

Requirements

• 2+ years of cleaning, housekeeping, or EVS experience.
• 1+ years of supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office applications.
• Must be at least 21 years old.
• Proficient in English verbal and written in a professional manner.

Additional Requirements

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Present oneself as a credit to Caesars Entertainment Company and encourage others to do the same.

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, and various restaurants including Gordon Ramsay BurGR.