Retail Supervisor - Full Time (Planet Hollywood LV)

Responsibilities

• Train and evaluate Team in all functions of the Hoop Hall Experience Retail.
• Approach and greet customers promptly and professionally in order to encourage a positive customer experience.
• Complete required paperwork when handling comps, coupons, and room charges.
• Communicate professionally and diplomatically with customers and co-workers.
• Holds staff accountable for achieving standards. Administers discipline and assists with annual performance appraisals.
• Coaches and trains Exhibit Attendants for the execution of all operational processes.
• Energizes and motivates teams through positive reinforcement of service standards while executing tasks.
• Conducts interviews for new staff and makes recommendations on selected candidates.
• Schedule employees to meet the demands of the retail.
• Maintains appropriate files.
• Orders retail merchandise supplies.
• Utilizes resources to ensure that product is received and processed in a timely manner.
• Inspects merchandise for damages and counts for accuracy.
• Verifies that all items listed on the purchase order and packing list were received.
• Communicates merchandise shortages and outages to the manager.
• Ensures excellent rapport and professional relationships when dealing with departments, guests, vendors, and delivery personnel.
• Conducts inventories as requested by manager.
• Maintains ship dates and cancel dates of products.
• Troubleshoots and resolves manufacturing, quality, and shipping problems.
• Reviews scrap and inventory adjustments while developing methods and procedures to reduce them.
• Ensures compliance to all policies and procedures, as well as adherence with safety and quality standards.

Qualifications

• Previous high volume customer service experience preferred.
• Two to Three years retail supervisory experience is required.
• Experience in sporting appeal sales is a plus.
• Excellent customer service and communication skills.
• Must be at least 18 years of age.
• Must be able to read, write, speak, and understand English.
• Must present a well-groomed appearance.
• Exceptional work ethic, love working face to face with the public, are able to work flexible hours including evenings, weekends, and holidays.
• Demonstrates ability to prioritize and handle multiple tasks.
• Excellent interpersonal, leadership, team building and problem solving skills.
• Working knowledge of computers to include Microsoft Word and Excel.
• Able to work well with co-workers and work as a team.