Retail Supervisor (Full-Time)

Responsibilities

• Supervise and manage retail staff, among which includes all retail locations.
• Ensure items received accurately and pricing is correct.
• Ensure products are clean and ready to be displayed.
• Work on store displays and ensure product is placed on floor in a timely manner.
• Recruit, coach, counsel, discipline and train employees.
• Evaluate self-on-the-job performance, as well as other staff.
• Maintain inventory and ensure items remain in stock through effective replenishment and organization; support inventory processing and lead assigned inventory areas as needed.
• Process incoming merchandise and assist with product replenishment and reordering as needed.
• Ensure promotions are accurate and in tune with company’s standards.
• Utilize computers to process sales transactions, record sales figures, analyze KPI’s, and create action plans to drive sales.
• Maintain health and safety measures and store’s cleanliness.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Handle customer complaints, issues and questions.
• Promote productivity within the workplace and provide guidance to team in team projects.
• Aid guests with a variety of transactions, questions, and concerns through a seamless and friendly experience.

Qualifications

• High School diploma (minimum requirement); higher level of education preferred.
• Customer service experience in a high-volume environment.
• One year of retail supervisory experience.
• Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests.
• Must embrace the multicultural differences of our staff and guests.
• Must be able to multitask and handle stressful situations in a fast-paced environment.
• Fluency in multiple languages is desirable.
• Must have strong oral and written communication skills.
• Must be a team player who can work under minimal supervision.
• Show flexibility when asked to perform other tasks as needed.