EVR Ranch Hand Guest Services

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

Responsibilities

• Greet, handle luggage, and escort guests to/from their assigned cabin(s) and other areas of The RANCH while verbally acquainting them to the property and shares details of our facilities and amenities within the guest cabin areas
• Aid with general landscape duties to include but not limited to clearing snow/leaves, mowing, watering and up keeping lawns, roads and flower pots
• Direct guests to appropriate areas for ranch activities and dining and answer all guest questions and make them feel welcome
• Aid with the display and organization of the activities lawn
• Conduct Historical, property, and other special tours for the guests
• Aid other positions and Departments as needed to ensure smooth operations of The RANCH
• Achieve appropriate follow through on guest requests and assigned tasks
• Aid with basic housekeeping duties or requests in and out the cabins
• Perform detailing and cleaning of public areas and structures to include but not limited to decks, restrooms, hallways, rugs, furniture, draperies, floors, and stairways
• Service tables and perform set up, replenish and clean up before, during and/or after the breakfast and lunch meal period
• Participate and assist in guest activities as needed (excluding horseback rides)
• Understand and proficiently use the Point of Sale system
• Utilizing a Broadmoor vehicle, deliver, collect and transport soiled linens/robes for laundering and deliver supplies, faxes, letters, boxes, gifts, amenities, flowers, and other items as the needs arise to and from cabins and other areas
• Achieve housekeeping equipment and tools are functional. Report all necessary repairs in a timely manner
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

Requirements

• High school diploma or General Education Degree (GED); and at least one year of related experience and/or training or equivalent combination of education and experience
• Previous experience working for a Guest/Dude Ranch preferred
• Experience or background in fishing, canoeing, mountain biking, hiking, archery, volleyball and other outdoor activities a plus
• Valid Driver’s License required
• Occasional heavy lifting (up to 50 lbs)
• Work environment that may be indoors and outdoors at times

Qualifications

• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

Skills

• Proficient in using a Point of Sale system
• Ability to drive a Broadmoor vehicle

Benefits

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.