EverPro - Salesforce Technical Support Specialist (Remote, US)
EverCommerce · United States · 4 days ago
RemoteRemoteInformation Technology$50k–$60k/yrFull-time
Troubleshoot and resolve technical issues in Salesforce
Project manage technical and administrative tasks
Salesforce configuration changes
Document case requests and resolutions
Maintain and contribute to customer knowledge base
Required Experience & Skills
- 3+ years of customer service experience, preferably software
- Bachelor’s degree completion is acceptable in place of prior experience
- Experience with Salesforce.com platform
- Customer service experience that demonstrates responsiveness and professionalism
- Customer service software experience with Zendesk
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to listen, ask questions, build consensus and solve ambiguous problems
- Strong attention to detail, yet able to explain complex concepts in simple, friendly terms
- Technical aptitude to learn software and technology quickly in a fast-changing environment
- Resolve issues in a professional manner while working with challenging projects and objectives
- Proficient with Office 365
- Energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it
- Highly Desired: Salesforce Lightning experience, Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer, Prior experience with Swarm methodology as applied to issue management & resolution, Background in the Remodeling / Contractor / Home Pro Industry