EverPro - Customer Implementation Manager (Remote, US)
About the role
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its EverPro brand offers purpose‑built tools for home and field service businesses, and Briostack (part of EverCommerce) provides Brio, a SaaS‑based ERP designed specifically for pest control companies. As a Customer Implementation Manager, you will have an advanced focus on high‑profile and enterprise customers that will require a special touch and the ability to connect. You will manage account implementation from sign‑on through the transition to a (CAM) Customer Account Manager, providing onboarding, support, training, and guidance through the adoption of Brio. This role is primarily responsible for the period of time that will most greatly impact the success of a customer and is a high‑touch position requiring a strong understanding of customer progression through implementation. We are looking for individuals willing to take on large tasks and manage every aspect of our onboarding process.
Where: Remote US. This role can be based anywhere in the United States; if you’re close to one of our offices, we can set you up in‑office or you can work 100% remotely. Travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America may be required.
Responsibilities
- Train customers to make a transition from old to