EverHealth - Salesforce and Tech-stack Admin (Remote, US or Hybrid, Denver)

EverCommerce (Nasdaq: EVCM) is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the Home & Field Services, Health Services, and Wellness industries.

About the role

EverHealth is hiring a GTM-dedicated Salesforce Administrator to join the Revenue Operations team. This individual will be the primary Salesforce resource for the commercial organization — owning day-to-day Salesforce configuration, reporting, and system health for all GTM teams. They will operate within a federated admin model, executing high-velocity changes independently while partnering with the centralized Business Operations team for complex, cross-system, or architecture-level work. This is a high-impact, high-visibility role reporting to the VP of Revenue Operations. The right candidate brings strong Salesforce configuration expertise, a service-oriented mindset, and the operational discipline to work within a structured SLA framework.

Responsibilities

• GTM Ticket Management & SLA Delivery
  • Own and resolve all S and M GTM Admin tier tickets from GTM teams within defined SLA windows. Target: ≥90% on-time completion for S/M tiers.
  • Maintain a ticket queue and status dashboard so GTM stakeholders have visibility into request status at all times.
  • Triage incoming intake forms, confirm completeness, and flag missing information back to requestors within 1 business day.
• Salesforce Configuration (GTM Scope)
  • Field, picklist, page layout, and list view updates on GTM objects (Lead, Contact, Account, Opportunity, Activity).
  • Validation rules, formula fields, and record types for GTM use cases.
  • Flows and automation rules on GTM objects (non-financial, non-Zuora-integrated) — all flows reviewed by BizOps before activation.
  • Lead-to-Opportunity and Lead-to-Account field mapping configuration and UAT.
  • Make/remove field required status with full null value and downstream impact analysis.
• Reporting & Dashboards
  • Build, maintain, and optimize Salesforce reports and dashboards for GTM teams.
  • Own the GTM reporting library — ensuring reports are accurate, well-organized, and accessible to the right audiences.
  • Partner with RevOps on pipeline, activity, and forecast reporting.
• HubSpot / Marketo ↔ Salesforce Integration (Lead Management Layer)
  • Own field mappings, sync rules, and lifecycle stage logic between HubSpot and Salesforce.
  • Monitor sync health, resolve mapping errors, and coordinate with the HubSpot portal admin for testing and deployment.
  • Document all mapping changes in the integration runbook.
• GTM Tool Integrations (Existing — Mapping Layer Only)
  • Maintain field mapping configurations for existing GTM tool integrations (e.g., Gong, ChiliPiper, Outreach, ZoomInfo, Fin).
  • Escalate any structural integration changes (new objects, new tools, API changes) to BizOps.
• Optimize and continue to improve existing tools AI Integration
  • Embed AI tools and solutions within existing solutions.
  • Partner with AI expert in rebuilding an AI leading tech stack.
• Data Quality & Hygiene
  • Monitor GTM data quality on key objects and fields; proactively flag and remediate common data issues.
  • Run targeted data cleanup for GTM records in coordination with BizOps (who owns bulk load tooling).
  • Document data quality standards for GTM fields and enforce through validation rules.
• Stakeholder Partnership
  • Serve as the primary Salesforce point of contact for GTM teams — translating business needs into technical requirements.
  • Facilitate UAT with requestors for all M tier and above deployments.
  • Partner with BizOps on L/XL tier tickets where the GTM Admin is a requirements provider and UAT resource.
  • Participate in RevOps team sprint planning and quarterly roadmap reviews.
• Documentation & Governance
  • Maintain a living documentation library: field inventory, flow catalog, report index, integration runbooks.
  • Log all changes with business context and rollback notes.
  • Adhere to all change management protocols established by BizOps for the shared Salesforce org.

Requirements

• 3+ years of Salesforce Administration experience, ideally supporting a GTM or Revenue organization.
• Salesforce Certified Administrator (ADM 201) required; Advanced Admin or Platform App Builder a plus.
• Demonstrated experience building and maintaining Flows, validation rules, formula fields, and reports/dashboards.
• Experience with HubSpot ↔ Salesforce integration and lead lifecycle management.
• Strong understanding of the Lead, Contact, Account, and Opportunity data model.
• Ability to translate non-technical GTM business requirements into Salesforce configurations.
• Experience working within a federated or multi-admin Salesforce environment preferred.
• Strong communication skills — comfortable interfacing directly with Sales, CS, and Marketing stakeholders.
• Highly organized with the ability to manage a high-volume ticket queue and meet SLA commitments.
• Demonstrated experience building and deploying AI solutions with tangible outcomes.
• Familiarity with Gearset, Github, Claude Code/Cowork or equivalent.

Nice-to-Have Qualifications

• Experience with GTM tools in the EverHealth stack: Gong, Outreach, ZoomInfo, or similar.
• Familiarity with healthcare SaaS or regulated industry data requirements.
• Experience with Salesforce CPQ or quoting processes (even if Zuora is owned by BizOps).
• Proficiency with Data Loader or similar data import/export tools.
• Experience with BI or reporting tools (Tableau, Looker) for supplemental GTM analytics.

Schedule

Remote, US. Proximity to Denver, CO for a hybrid schedule (Tuesday/Thursday) is a plus. Expected travel: 1 quarterly trip if not located in the Denver area.

Benefits

• Flexibility to work where/how you want within your country of employment — in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Pay

The target base compensation for this position is $95,000 to $135,000 USD per year and a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise.