EverHealth - Technical Support Specialist (Remote, US)

Our client operates in the service-commerce platform industry, focusing on the digital transformation of the service economy. It provides tailored, end-to-end SaaS solutions that simplify interactions between customers and service professionals across Home & Field Services, Health Services, and Wellness sectors. The platform serves more than 745,000 customers, enabling predictable, informed, and convenient service experiences.

About the Opportunity

The Technical Support Specialist supports the organization’s healthcare SaaS applications, specifically the EverHealth suite. This role provides technical guidance to healthcare providers, helping them optimize their use of the platform to enhance patient care. The position contributes to customer satisfaction by resolving application issues, recommending best practices, and providing high-quality support across multiple communication channels.

Responsibilities

• Provide technical support through phone, chat, email, and customer portal.
• Diagnose and resolve application, workflow, and configuration issues.
• Advise customers on best practices and ways to maximize platform functionality.
• Escalate complex issues with thorough and accurate documentation.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Document customer interactions, troubleshooting steps, and resolutions.
• Communicate customer feedback to support product and service improvements.
• Identify opportunities to improve support processes and workflows.
• Use knowledge bases and support tools to research and resolve issues.
• Maintain professionalism, patience, and empathy throughout customer interactions.
• Develop and update internal knowledge base articles.
• Meet or exceed customer satisfaction, SLA, and other performance metrics.
• Continuously develop product knowledge and stay informed about new features and functionality.

Requirements

• Minimum 1 year of experience in customer-facing or technical support.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation with empathy and professionalism.
• Ability to learn new technologies and applications quickly.
• Comfortable working independently in a remote environment and collaborating with globally distributed teams.

Preferred Qualifications

• Experience supporting SaaS applications.
• Experience in healthcare environments involving EHR, practice management, billing, or revenue cycle management systems.
• Familiarity with healthcare workflows, including scheduling, eligibility, claims, payments, and patient records.

Pay

Target base compensation: $17–$20 USD per hour in most U.S. locations, with final offers varying based on location, market factors, and candidate experience.

Benefits

• Flexible work arrangements, including in-office, remote, and hybrid options.
• Professional development opportunities and investment.
• Health and wellness benefits, including an annual wellness stipend from day one.
• 401(k) plan with up to 4% employer match and immediate vesting.
• Flexible and generous paid time off.
• Employee Stock Purchase Program.