EverHealth - Implementation Specialist II (Remote, US)

Responsibilities

• Host webinar training sessions joined by multiple customer stakeholders
• Serve as your customer’s main point of contact for a 60-90-day period
• Manage the overall implementation project to ensure on-time delivery
• Provide consultancy to both new and existing customers on best practices in using our software
• Respond promptly to inbound phone calls and emails
• Identify and escalate priority issues
• Manage 15-35 customer projects simultaneously
• Become a product specialist to others within the organization
• Be a solution provider!

Requirements

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
• At least 2 years of experience working in the healthcare industry, preferably in Healthcare Tech
• Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
• Strong bedside-like manner: can patiently support others through a first-time experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Impeccable time management skills

Skills

• Dynamic software delivery to a diverse customer base
• Ability to solve complex problems creatively

Where

The EverCommerce team is distributed globally, with teams across multiple regions. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require occasional travel to our Corporate Headquarters in Denver, Colorado, or to other office locations within the United States.

Benefits And Perks

Flexibility to work where/how you want within the United States – in-office, remote, or hybrid
Day 1 access to robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Compensation

The target base compensation for this position is $55,000 to $65,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.