Evergreen - Sr. Technical Program Manager I - Enterprise

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About the role

Axon’s Enterprise customers depend on technology that works in high-stakes, real-world environments. This role ensures complex, multi-product deployments are delivered reliably, adopted successfully, and scaled with confidence. As a Senior Technical Program Manager, you sit at the intersection of customer trust, execution, and mission impact—turning complexity into clarity and ensuring Axon’s technology delivers when it matters most.

Location: We are hiring in all Axon hub sites. When staff is not traveling, they are expected to be in the office at least 1 day a week. Travel: 30-50% (domestic) - onsite with Enterprise customers. Reports to: Sr Director of Professional Service, Enterprise.

Responsibilities

• Own end-to-end delivery of complex, enterprise-scale programs for Strategic and Global customers, driving execution from planning through deployment, acceptance, and adoption.
• Lead multiple high-impact programs simultaneously, maintaining disciplined control over scope, timeline, dependencies, and risk in dynamic environments.
• Partner closely with Product and Engineering to translate customer and regulatory requirements into executable delivery plans, making informed tradeoffs when constraints arise.
• Serve as a trusted program lead for customers and internal stakeholders—bringing clarity, confidence, and calm leadership in high-stakes situations.
• Drive alignment across Sales, PSO, Engineering, Product, and external partners, ensuring teams are focused on the work that matters most.
• Anticipate risks and constraints early, surface them clearly, and act decisively to mitigate issues before they impact delivery or customer trust.
• Lead program-level change management, adapting plans as requirements evolve while maintaining momentum and accountability.
• Communicate complex technical and operational topics with precision—tailoring messaging for executive, technical, and frontline audiences.
• Champion continuous improvement by identifying delivery gaps, refining processes, and helping scale repeatable, enterprise-ready execution models.
• Contribute to a team-first culture by mentoring peers, sharing lessons learned, and raising the bar for program execution across the organization.

Requirements

• 10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
• Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
• Program management fundamentals, including scope, schedule, risk, dependency, and change management.
• Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
• Ability to operate effectively in ambiguous, fast-moving environments, making sound decisions without complete information.
• Excellent communication skills, with the ability to translate complex technical concepts for executive, technical, and customer audiences.
• Demonstrated capability managing multiple programs simultaneously while maintaining focus on priorities and outcomes.
• Analytical and problem-solving skills, with a bias toward practical, scalable solutions.
• Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification preferred.

Success Metrics

• Successfully lead complex, enterprise-scale programs for Strategic and Global customers with predictable, high-quality delivery.
• Operate with ownership and sound judgment, bringing clarity and calm to ambiguous, high-pressure situations.
• Builds trust with customers and cross-functional partners through clear communication, proactive risk management, and consistent execution.
• Navigates change effectively while maintaining momentum and alignment across teams.
• Contributes to scalable delivery practices and raises the bar for program execution across the organization.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay

Base Pay Range: $131,250 USD - $210,000 USD

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.