Sr. Technical Program Manager I - Enterprise

About the role

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Responsibilities

• Own end-to-end delivery of complex, enterprise-scale programs for Strategic and Global customers, driving execution from planning through deployment, acceptance, and adoption.
• Lead multiple high-impact programs simultaneously, maintaining disciplined control over scope, timeline, dependencies, and risk in dynamic environments.
• Partner closely with Product and Engineering to translate customer and regulatory requirements into executable delivery plans, making informed tradeoffs when constraints arise.
• Serve as a trusted program lead for customers and internal stakeholders—bringing clarity, confidence, and calm leadership in high-stakes situations.
• Drive alignment across Sales, PSO, Engineering, Product, and external partners, ensuring teams are focused on the work that matters most.
• Anticipate risks and constraints early, surface them clearly, and act decisively to mitigate issues before they impact delivery or customer trust.
• Lead program-level change management, adapting plans as requirements evolve while maintaining momentum and accountability.
• Communicate complex technical and operational topics with precision—tailoring messaging for executive, technical, and frontline audiences.
• Champion continuous improvement by identifying delivery gaps, refining processes, and helping scale repeatable, enterprise-ready execution models.
• Contribute to a team-first culture by mentoring peers, sharing lessons learned, and raising the bar for program execution across the organization.

Requirements

Experience & Skills:

• 10+ years of experience leading complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
• Proven track record delivering large-scale, multi-stakeholder deployments for enterprise or global customers.
• Program management fundamentals, including scope, schedule, risk, dependency, and change management.
• Experience partnering cross-functionally with Product, Engineering, Sales, and Services to drive aligned execution.
• Ability to operate effectively in ambiguous, fast-moving environments, making sound decisions without complete information.
• Excellent communication skills, with the ability to translate complex technical concepts for executive, technical, and customer audiences.
• Demonstrated capability managing multiple programs simultaneously while maintaining focus on priorities and outcomes.
• Analytical and problem-solving skills, with a bias toward practical, scalable solutions.
• Experience identifying and implementing process improvements that improve delivery quality and customer outcomes.
• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification preferred.
• Successfully lead complex, enterprise-scale programs for Strategic and Global customers with predictable, high-quality delivery.
• Builds trust with customers and cross-functional partners through clear communication, proactive risk management, and consistent execution.
• Navigates change effectively while maintaining momentum and alignment across teams.
• Contributes to scalable delivery practices and raises the bar for program execution across the organization.

Qualifications

Qualifications:

• Legal eligibility to work in a firearms environment.
• Experience in a similar role within a similar industry.
• Experience with complex technical programs in enterprise SaaS, hardware-enabled platforms, or mission-critical environments.
• Experience with program management fundamentals, including scope, schedule, risk, dependency, and change management.
• Experience with cross-functional collaboration, including Product, Engineering, Sales, and Services.
• Experience with ambiguity and decision-making in fast-moving environments.
• Experience with communication and translation of complex technical concepts.
• Experience with managing multiple programs simultaneously.
• Experience with process improvement and delivery quality enhancement.
• Experience with continuous improvement and scaling repeatable execution models.

Skills

• Strong leadership and project management skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to anticipate risks and constraints and act decisively to mitigate issues.
• Experience with change management and program-level change management.
• Ability to communicate complex technical and operational topics with precision.
• Experience with continuous improvement and process refinement.

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)

Pay

TBD

Schedule

Hybrid - Based in Scottsdale AZ, Atlanta, GA, Seattle, WA, or Boston, MA
Travel: 30-50% (domestic) - onsite with Enterprise customers