Events & Promotions Associate O/C

Responsibilities

• Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
• Assists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
• Occasional cash handling. Must receive cash handling instructions and abide by property cash handling policies and procedures.
• Affords patrons in requests for assistance, services, and information in a courteous, respectful manner. Provides superior guest service to all guests.
• Educates customers on upcoming promotions and events. Maintains knowledge of property information, including memorabilia.
• Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
• Upholds the Mission Statement – We create authentic experiences that rock.

Ushering

• Scans tickets as guests enter and exit the theater and notify the Box Office Manager if an error occurs.
• Prohibits guests to enter with outside beverages.
• Affords guests in locating proper seat and section in the venue.

Motorcoach

• Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
• Reconciles group activities and any payments due to coordinator upon check-out.
• Promotes outstanding guest relations.
• Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
• Creates player accounts from group manifest.
• Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Qualifications

• Must possess excellent organizational skills.
• Must be very detailed oriented.
• Projects a professional and positive image.
• Has a high level of energy.
• Excellent interpersonal skills.
• Able to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Able to communicate clearly and effectively with all Hard Rockers and guests.
• Able to understand and promulgate written memos, instructions, regulations.
• Able to stand for 4 or more hours.
• Able to lift at least 25 pounds.
• Possesses basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
• Excellent telephone skills required.
• Prompt and able to work in a very-fast paced environment.

Pay

Target Salary Range: $13.00 Hourly