Events Operations Manager (Bowling and Family Entertainment)

About the role

Are you into video games, bowling, or karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire! The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department, including rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, customer satisfaction and employee morale for these departments.

Responsibilities

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.
• Selects, coaches, and develops effective staff for the Bowling, Karaoke and Events Department.
• Assists with new hire orientation for store employees.
• Reviews department timesheets for accuracy of hours and overtime.
• Conducts performance evaluations and counseling notices.
• Responsible for the sales and profit projections of the department, including rentals and parties.
• Proactively supports any promotional activities within the store.
• Promotes and sells bowling games, memberships and pro shop products.
• Ensure that all safety standards such as OSHA are maintained.
• Creates daily audit reports with sales information and auditing discoveries for store management.
• Audits refund and/or credits against itemized sales from the previous day, cash drawers and transactions, and tracks special events.
• Responsible for ordering and maintaining supply stock.
• Oversee bowling and party preparation - inspect supplies, equipment, and work areas.
• Operates bowling pinsetter system (VECTOR/SYNC) and performs lane maintenance.
• Coordinate all procedures for special events, such as ”'Moonlight Strike game”.
• Enforces compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Requirements

• High School Diploma or GED required.
• Open availability, especially nights and weekends, required.
• Must be at least 21 years of age (to handle and serve alcohol).
• Work environment: bowling center/arcade environment with high levels of noise, dust and activity.
• Physical demands: regularly required to bend, stretch, twist, climb, high mobility/flexibility in small spaces; stand and walk for extensive periods without breaks during busy times; use hands/fingers to handle, feel, reach; lift and/or move up to 100lbs with assistance.

Qualifications

3 to 5 years of hospitality management experience, preferably in the bowling/event/retail industries.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life
• 401(K) with company matching