Events Manager - Category 10 Las Vegas

About the role

Oversee the life cycle of assigned events at Opry Entertainment Group (OEG), including managing food and beverage activities and services.

Responsibilities

• Direct service staff in the successful execution of private and special events.
• Model teamwork, service and integrity to foster a positive and productive work environment.
• Represent the Company in communicating with prospective clients, event planners, and vendors.
• Cook with clients to build master project plans that address specific objectives and needs.
• Create and manage budgets keeping clients informed of any deviations from plan.
• Collaborate with internal departments and vendors on creative development and advancement of events and special projects.
• Manage and clearly describe objectives regarding marketing, schedules, staffing and equipment needs to ensure success.
• Review all banquet event orders to ensure they are correct and distributed accordingly.
• Coordinate with the culinary team regarding menu selections and service and timing details prior to event.
• Create and manage budgets keeping clients informed of any deviations from plan.
• Lead event set up, ensuring cleanliness and safety and that all event rooms are set per client request.
• Prepare server packets prior to event to include run-of-show, BEO, floor plan, and buffet/table diagrams.
• Conduct pre- and post-shift meetings for all events.
• Actively lead and participate in servicing clients for all required functions and supervise servers to ensure all service standards are met.
• Greet and align with clients prior to event, serving as main point of contact.
• Collaborate with internal departments and vendors to ensure all objectives are met and all stakeholders are satisfied, handling guest and maintenance issues, etc., as necessary.
• Maximize upsell opportunities.
• Ensure all invoices and paperwork are submitted to Accounting department accurately and within established deadlines.
• Oversee the collection of all payments prior to each event.
• Maintain procedural documentation to meet all internal accounting, audit and financial controls.
• Project supply needs for the department (dishes, linen, glass, silver, buffet presentations, props, décor).
• Purchase decor and small wares as needed.
• Provide staff with necessary training, including customer service, serving etiquette and new food and beverage offerings.
• Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations.
• Maintain personal integrity by abiding by and supporting the values and principles of the company.
• Follow and support brand SOPs.
• Perform other duties as assigned.

Requirements

• Education: Degree in Business, Hotel & Restaurant Management, Hospitality Business Administration or equivalent experience.
• Experience: 3+ years' experience in food & beverage or event planning and production.
• Skills: Effective interpersonal, written, and verbal communication skills; strong organizational and project management skills with exceptional attention to detail; able to motivate and inspire employees to deliver top-notch service; experience managing operations in accordance with union and labor relations agreements.
• Licenses / Certifications: State Alcohol Education Card, State Food Handler Safety Card, Non-Gaming Work Permit Card, Crowd Management training.

Preferred

• Knowledge: Principles of restaurant management, services, and equipment.
• Event Calendar/Tracking System: Experience with Tripleseat Guest & Event Management.