Jobs · Customer Service

Events Manager

MCI USA · United States · 1 mo ago
RemoteRemoteCustomer Service$60k–$70k/yrFull-time

About the role

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organizations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Main responsibilities

  • Serve as Event Manager for variety of clients, ability to effectively prioritize
  • Serve in a support role for other client events, as needed
  • In collaboration with Sourcing team, work with client on location RFP, solicitation, negotiations, contracting and management
  • Manage vendor solicitation, RFP process, contract negotiations and management
  • Manage comprehensive event logistics in advance, on-site, and post-conference to include site selection, room sets, audio visual, food & beverage, décor, signage, etc.
  • Manage and coordinate all vendors and staff through comprehensive event resume to include logistical facets for hotel, convention center, and applicable vendors.
  • Evaluate and maintain event budgets against pre-set spending limits.
  • Provide clients with accurate budget estimates pre-event and ensure post-event billing reflects these estimates.
  • Maintain department files and historical documentation
  • Other duties as assigned.

Job requirements

  • 3-7 years of event experience
  • Experience in association or corporate markets and multi-client environment preferred
  • Exceptional organization skills and attention to detail
  • Experience and understanding of how to create event specs
  • Experience drafting and managing event budgets
  • Experience working in Cvent and/or Map Your Show, a plus
  • VIP customer service, ability to deliver white glove service

Professional and leadership competencies

  • CMP preferred
  • Exceptional organization skills and attention to detail
  • VIP customer service; ability to deliver white-glove service
  • Strong oral and written communication skills with a collaborative approach
  • Team focus with independent judgment and vision
  • Solutions-oriented, creative problem solver
  • Ability to prioritize and manage multiple projects and deadlines in a fast-paced, dynamically changing environment
  • Eager to learn with a desire for career growth in the events industry

Specific technical skills

  • Cvent, Map Your Show or other event technologies, a plus

Benefits

  • PTO
  • 13 paid company holidays, including closure Christmas Eve through New Year’s Day
  • 401K
  • Medical, dental, vision and supplementary insurances
  • Employer-paid group life insurance, short-term and long-term disability
  • Employer-paid family building benefit (fertility, adoption and surrogacy)
  • Employer-paid mental health benefit
  • Pet discount program

Other requirements

  • Travel: Approximately 20%, chiefly 4-5 day blocks of time

Pay

$60,000 - 70,000

Schedule

Not specified

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