Events Manager

About the Role

Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases. This position primarily handles events of average complexity, ensuring seamless turnover from sales to service and back to sales. It also involves recognizing opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Responsibilities

• Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customers during the event phase and hands off to the Event Operations team for execution details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges and works with property staff and customers to solve them or develop alternative solutions.
• Integrates current trends in event management and event design.
• Acts as a liaison between field salespeople and customers throughout the event process.
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback from property departments to identify areas for improvement.
• Delivers excellent customer service and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to customers and property operations.
• Oversees customer experiences from file turnover through the post-event phase until turnover back to sales.
• Follows up with customers post-event and handles guest problems and complaints.
• Works to continually improve customer service by integrating feedback into action plans.
• Interacts with guests to obtain feedback on product quality and service levels.
• Conducts formal pre- and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Works with property staff and customers to address operational challenges.

Qualifications

• High school diploma or GED with 1-2 years of experience in event management or a related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of experience in event management or a related professional area.

Skills

• Strong organizational and coordination skills.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in event management software and tools.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively with diverse teams.

Location: 1309 Ashford Avenue, San Juan, PR 00907, United States

Schedule: Full Time

Position Type: Management

Bonus Eligible: Yes