Events Manager

About the role

We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Event Manager at the Grand Geneva Resort & Spa, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management. Your role will be pivotal in delivering exceptional experiences by communicating promptly and precisely, turning plans into flawlessly executed events.

Responsibilities

• Coordinate meetings, social events, and special functions with attention to guest needs.
• Ensure guest satisfaction by handling inquiries, complaints, and follow-up communication.
• Collaborate with the Banquet Manager to set service standards and provide banquet floor coverage as needed.
• Develop client menus, contracts, and event details while maintaining strong client communication.
• Organize pre-convention meetings and conduct property tours to promote facilities.
• Maintain accurate administrative files, adhere to hotel policies, and keep updated on market trends.
• Represent the hotel at community events, joining local and national organizations.
• Ensure cleanliness, safety, and high professional standards while supporting sales and profit goals.
• Other duties as assigned.

Requirements

• At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.
• Any combination of education and experience equivalent to graduation from high school. College degree preferred.
• Previous Delphi experience preferred.
• Able to use Microsoft Word, Excel, and Outlook.
• Strong multiple project management skills.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to analyze client needs and negotiate pricing.
• Ability to work under time pressures and extended hours.

Benefits

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!