Events Manager

About the role

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day! We are seeking an experienced and energetic Event Manager to join our team. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Responsibilities

• Updates and manages Delphi with event information and customer communication.
• Details, organizes, and distributes BEOs, resumes and other essential communications necessary in event management.
• Communicates with clients to ensure details for events are accurate and complete on a timely basis.
• Exercises decision-making skills to ensure customer satisfaction and hotel profitability.
• Assist in the supervision & training of staff, strategic planning, and other departmental activities.
• Acts as liaison between Sales Manager(s) and clients in Sales Managers absence.
• Ensure guest satisfaction by timely follow up correspondence.
• Promptly answer telephone calls following Hilton and Marcus standards using clear and positive English communication.
• Communicate information accurately to disseminate information and facts to relevant accounts and concerned departments.
• Organizes, files, distributes, faxes, and other essential functions necessary in the daily department operation.
• Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts.
• Plan and implement detailed steps by using experienced judgement and discretion.
• Banquet Event Orders detail(s) completed in timely manner and containing all needed information to successfully execute the event, including for all in-house meetings.
• Assist in budgeting and forecasting all Catering & Banquet business.
• Communicate all special needs and changes to the staff responsible for ensuring completion of requirements.

Requirements

• High school diploma or equivalent required, Four-year college degree preferred, however, any combination of education and training within hotel sales and/or event planning may also be considered.
• Excellent communication skills, both written and oral.
• Good listening skills and extend assistance in order to resolve problems.
• Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks.
• Flexibility to work varying schedules to reflect the business needs of the hotel and oversight of events.
• Ability to effectively handle guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.