Events Liaison

About the role

The Events Liaison will primarily oversee venue rentals for internal and external event clients, in collaboration with the Events and Celebrations Team. The candidate will work with venue clients, caterers, vendors, and guests while creating exceptional service from the beginning to the end of events.

Responsibilities

• Serve as point-of-contact for internal and external clients, caterers, wedding/event planners, vendors, guests, and events set-up and break-down staff to ensure excellent and high-quality guest experiences at Zoo New England (Franklin Park Zoo & Stone Zoo).
• Maintain a welcoming environment and demeanor while servicing guests in person.
• Actively engage and respond promptly to venue clients, vendors, and guests, communicating their concerns to the Events and Celebrations Director.
• Oversee vendor set-up, teardown, and cleanup of event spaces.
• Set up the event per the client’s specification and maintain event spaces throughout the event.
• Ensure total compliance with Zoo New England’s contracts, rules, and regulations.
• Effectively anticipate and respond promptly to the needs of all guests and vendors.
• Execute the event and secure the building at the end of events.
• Manage multiple events at once.
• Work dependably and independently at both zoo locations (Franklin Park Zoo & Stone Zoo).
• Communicate successfully with a diverse group of stakeholders, visitors, and patrons.
• Perform other duties as assigned by the Events and Celebrations Director.

Skills

• Develop, maintain, and promote positive and professional relationships with internal staff, volunteers, members, vendors, contractors, media, and the general public.
• Commitment to and ability to convey Zoo New England’s mission with genuine passion and willingness to continually learn about the programs and mission.
• Serve as part of a cross-departmental team that delivers a superior guest experience.

Requirements

• 1 year of customer service work experience.
• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Good organizational, analytical, and coordinating abilities.
• Ability to work as part of a team and independently.
• Excellent problem-solving abilities.
• Attention to detail and ability to manage several projects at once.
• Creativity and ability to prioritize tasks in the face of many challenges.
• Valid Driver’s License.
• Ability to lift 30 pounds.

Schedule

• Must be able to work weekends and evenings.
• Must be able to work at both Franklin Park Zoo & Stone Zoo.
• Flexible schedule required; majority of work will be on weekends.
• Hours will vary from week to week, typically between 8 a.m. to 6 p.m. or 6 p.m. to 11 p.m., based on Zoo New England’s events and administrative needs.